Experience

Brunelcare

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Housekeeper

  • Nov 2020 - Present

  Ensuring that high standards of cleanliness are achieved through the care home, including laundry duties and deep cleans. Making sure all guidelines and procedures are followed whilst creating a happy, and positive atmosphere for the people in care. Ensuring compliance with all infection control procedures, complying with COSHH regulations and PPE rules. Ensuring that high standards of cleanliness are achieved through the care home, including laundry duties and deep cleans. Making sure all guidelines and procedures are followed whilst creating a happy, and positive atmosphere for the people in care. Ensuring compliance with all infection control procedures, complying with COSHH regulations and PPE rules.



Tesco

• Jordan
• Business Supplies & Equipment
• 700 & Above Employee

• Sales Assistant

  • Mar 2020 - Aug 2020

  Temp role covering absence due to Covid 19 Temp role covering absence due to Covid 19



Avonline

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Fleet Administrator

  • Oct 2019 - Jan 2020

  Providing administrative support to a variety of vehicle focused activities including maintenance, fuel card reports and audits. Making sure all assets within the fleet and Warehouse are within their service/calibration dates, requesting equipment out of the field if expiring and sending to the relevant companies. Review, manage, monitor and correct stock movements. Assisting with stock audits whilst adhering to the health and safety policies. Working on SAGE, creating orders and processing invoices when delivery notes are received. Supporting the warehouse team by working alongside them, helping out with stock takes and processing technician’s orders, as well as sending out weekly stock reports to sub-contractors.



Diligenta - a subsidiary of Tata Consultancy Services

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Nov 2014 - Jul 2018

  Engaging and communicating with clients and financial advisers to resolve unique queries and issues to a tight time schedule. Work effectively within a team to ensure targets are achieved. Apply my knowledge of the products and processes in order to respond to the queries in the best possible way, as well as updating the relevant internal systems. Engage with internal company transformation such as migrations, programme and system upgrades. Composing and distributing formal letter/emails whilst handling sensitive information such as customer records. Take responsibility of my own training to meet development objectives and actively seek opportunities to progress my own understanding of internal processes.



TUI

• Germany
• Travel Arrangements
• 700 & Above Employee

• Travel Agent

  • Oct 2012 - Nov 2014

  Engage and communicate with a diverse customer base, selling holiday packages and additional products such as excursions, parking and insurance to enhance the customers experience. Understanding the customers needs and requirements whilst building up a rapport to discuss, recommend and sell the perfect holiday. Investigating and resolving any question or complaint straight away whilst maintaining great customer service. Take responsibility of my own training to develop my role responsibilities and better understand the internal processes. Cascade my knowledge, skills and experience to new members of staff to assist in their training development. Managing administration, sensitive customer information and making sure the shop looks clean and presentable. Responsible for financial currency working in the bureau, ensuring all currency is accounted for and held safe and secure at the end of the working day.