Experience

Wellell

• Taiwan
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Service Engineer

  • Dec 2020 - Present

  After-Sales Service: • Wrote and managed maintenance manuals for each product, providing references to overseas engineers. • Scheduled regular educational training programs and offered timely support based on client requirements. • Planned and managed spare parts for product maintenance. • Created SOP documents for software updates on the products. Customer Complaint Handling: • Assisted complaint handlers in analyzing reports. • Provided support in handling customer complaints related to the products. Video Support: • Edited maintenance videos for products, providing references for engineers. • Shot and produced rework maintenance videos required for customer complaints as references. Show less



永悅醫療儀器有限公司

• 台灣 臺北市 內湖區

• Sale Engineer

  • Dec 2019 - Aug 2020

  • Provided on-site maintenance and training for oxygen concentrators. • Collaborated with sales and customers to understand their needs, delivering comprehensive training on using oxygen concentrators and offering troubleshooting assistance. • Assisted in handling customer complaints related to defective products, ensuring prompt resolution and providing excellent after-sales service. • Provided on-site maintenance and training for oxygen concentrators. • Collaborated with sales and customers to understand their needs, delivering comprehensive training on using oxygen concentrators and offering troubleshooting assistance. • Assisted in handling customer complaints related to defective products, ensuring prompt resolution and providing excellent after-sales service.