Experience

University of Toledo Physicians, LLC

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• IT Personnel Clinical Inform Client Services Associate

  • Jul 2016 - Present

  • 24/7 technical support Emergency Department and OR for Software and Hardware • Troubleshoot and support LAN network infrastructure and issues • Manage Active Directory • Package software, create collections, and run reports on System Center Configuration Manager • Manage Group policy for hospital PCs and printers on the network • Manage and supervise student support staffs • Troubleshoot domain PCs, laptops, and network printers • Troubleshoot compatible issue between Windows updates and clinical applications • Deploy new workstations for refreshment project for the whole hospital and Emergency Department • Troubleshoot and configure Window operating system(Win 10 & 7) • Solve IT security vulnerability PC issues assigned by security team • Encrypt and protect clinical data on PC hard drive for Windows and iOS Filevault • Build and deploy images using tools as SCCM and JAMF • Troubleshoot generic hardware and software issues Show less



Georgetown University

• United States
• Higher Education
• 700 & Above Employee

• Technology Consultant

  • Feb 2014 - Jan 2016

  • Primary UIS IT Helpdesk contact for professors and students. • Trouble shoot Cisco Network system. • Monitored and reported phishing emails and malwares. • Resolved desktop, laptop, mobile computing, and other technology problems. • Configured and trouble shoot network setting and issues. • Provided first-response technical support, identified and resolved problems • Trouble shoot laptop hardware issues and repair. • Distributed Georgetown Software and Apps • Primary UIS IT Helpdesk contact for professors and students. • Trouble shoot Cisco Network system. • Monitored and reported phishing emails and malwares. • Resolved desktop, laptop, mobile computing, and other technology problems. • Configured and trouble shoot network setting and issues. • Provided first-response technical support, identified and resolved problems • Trouble shoot laptop hardware issues and repair. • Distributed Georgetown Software and Apps



ProMedica

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Analyst

  • Oct 2011 - Dec 2013

  • Trouble shoot IT problem tickets • Maintained network and servers. • Managed domain PCs, laptops, printers, phones and fax machines for offices. • Trouble shoot Electronic Health Record software issues for doctors and other users. • Resolved user office software and hardware problems on premise and remotely. • Deployed new PCs into newly acquired practices, and connect them to the domain network • Trouble shoot IT problem tickets • Maintained network and servers. • Managed domain PCs, laptops, printers, phones and fax machines for offices. • Trouble shoot Electronic Health Record software issues for doctors and other users. • Resolved user office software and hardware problems on premise and remotely. • Deployed new PCs into newly acquired practices, and connect them to the domain network