Experience

Berkeley Eye Center

• United States
• Medical Practices
• 100 - 200 Employee

• Front Desk/Checkout

  • Mar 2018 - Present

  - Scheduling appointments - Verifying insurance prior to appointment - Updating patient demographics - Scanning in patient data - Requesting & entering patient referrals - Placing patient contact lens ordering - Opening office & pararing waiting room for patients - Taking patients payment in person & over the phone - Filing insurance claims for patient services - Balancing the days payments at end of day - Posting patients charges for each days service - Assisting in optical when needed Show less



VeriCare Vision

• United States
• Medical Practices

• Receptionist/Doctor’s Assistant

  • Nov 2014 - Present

  - Scheduling and greeting patients, over the phone and in person - Entering patient data into the computer - Creating and filing patient charts and packets - Performing pre-tests on patients prior to seeing the doctor - Assisting patients with purchasing eyewear - Opening and closing the store - Frame styling - Purchasing frames and contact lenses for store’s inventory and for patient orders - Cleaning the store - Processing returns - Notifying patients when their purchases were ready for pick-up - Verifying patient insurance eligibility prior to their visit to our office - Filing insurance claims - Creating fee statements for patients to submit to insurance - Collecting payments (Cash, credit cards, Care Credit, check) - Dispensing products to patients - Creating a daily sales report at the end of the day using Excel - Emailing brand representatives to get return authorizations - Corresponding to patients & vendors through email & mail - Working with brand reps to select frame styles for inventory - Faxing files to patient & other offices for referrals Show less



Cotton On

• United States
• 1 - 100 Employee

• Sales Associate

  • Aug 2012 - May 2013

  - Stocked and replenished merchandise according to store merchandising layouts. - Priced merchandise, stocked shelves and took inventory of supplies. - Cleaned and organized the store, including the checkout desk and displays. - Alerted customers to upcoming sales events and promotions. - Identified potential shoplifters and alerted management. - Welcomed customers into the store and helped them locate items. - Handled all customer relations issues in a gracious manner and in accordance with company policies - Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. - Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. - Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner. - Operated multi-line switchboard in a timely and effective manner. - Answered customer telephone calls promptly and in an appropriate manner. Show less



Abercrombie and Fitch

• United States
• Retail
• 1 - 100 Employee

• Sales Associate

  • Apr 2011 - Jul 2012

  - Answered customer questions regarding store merchandise, department information and pricing. - Organized store merchandise racks by size, style and color. - Created visual marketing and styled window displays. - Cleaned and organized the store, including the checkout desk and displays. - Welcomed customers into the store and helped them locate items. - Educated customers about the brand to incite excitement about the company's mission and values. - Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms. - Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. - Answered customer telephone calls promptly and in an appropriate manner. - Greeted customers and ascertained customers' needs. Show less



Katy Mills Mall

• Sales Associate

  • May 2010 - Jul 2010

  - Operated a cash register for cash, check and credit card transactions with 100 % accuracy. - Stocked and replenished merchandise according to store merchandising layouts. - Priced merchandise, stocked shelves and took inventory of supplies. - Alerted customers to upcoming sales events and promotions. - Welcomed customers into the store and helped them locate items. - Educated customers about the brand to incite excitement about the company's mission and values. - Determined customer needs by asking relevant questions and listening actively to the responses. - Answered customer telephone calls promptly and in an appropriate manner. - Aided in opening and closing the store Show less