Experience

Gabriel Cosmetics Inc.
• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee
• Sales Coordinator

  • Feb 2023 - Present


Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Training and Logistics Coordinator

  • Apr 2019 - May 2023

  I moderate leadership acceleration courses for Boeing. I moderate leadership acceleration courses for Boeing.



Princess Cruises

• United States
• Travel Arrangements
• 700 & Above Employee

• CONSUMER/TRADE AGENT

  • Jul 2015 - Feb 2019

  Boosted reservation system proficiencies, accurately maintaining itineraries and processing transactions in both Polar and Sabre GDS. Augmented customer satisfaction ratings, researching travel options, negotiating rates, and presenting best deals to generate client retention. Raised leadership skills. Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings, cruise bookings and excursion/tour reservations. Ensured travel itinerary accuracy, collecting customer fees, managing refunds, and providing accurate travel documentation to enhance customer satisfaction. Fielded an average of 500 calls per month, championing increased levels of customer satisfaction and conflict resolution success. Bolstered data/booking/reservation collection accuracy scores, recording client account information with zero discrepancies. Maintained strict confidentiality for client record management process. Show less



Avalara

• United States
• Software Development
• 700 & Above Employee

• SENIOR IMPLENMENTATION COORDINATOR

  • Jul 2008 - Mar 2012

  Worked with client, internal and external partners, through all phases of the implementation to successful completion. Created new and updated existing project documentation used by Implementation Managers throughout the project lifecycle. Identified roadblocks, developing solutions for timely implementation and escalating issues as needed. Assisted in the on-boarding of new members to the Implementation Team. Conducted custom training plans and time frames. Delivered follow-up actions and customer support, increasing completed implementations. Communicated effectively with client and internal team regarding project status, presenting effective reports (oral and written) to all levels. Show less