Experience

Hands On Children's Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Front Desk Membership Coordinator and Assistant Supervisor

  • Jan 2019 - Present

  • Works with team to meet museum sales goals, and ensure accurate front desk admission, cash handling, registration and other systems and related reporting• Works with Sr. Database Manager to ensure accurate data entry and follows through on data clean up needed• Provides active staff supervision to ensure adherence to museum policies and procedures and manages staff time efficiently to achieve exceptional customer service and safety for museum visitors

• Front Desk Lead

  • Aug 2018 - Dec 2018

  • Use Blackbaud Altru for member services, including membership processing and problem resolution• Assist Reservations Department with booking birthday parties, completing all party preparation, and sending party confirmation emails to patrons• Work jointly with multiple Museum Departments to promote and facilitate Museum programs and events, including attending/coordinating Family Day Events at the Washington Corrections Center

• Front Desk Receptionist, Level II

  • Feb 2018 - Jul 2018

  • Member of front-line staff providing the highest level of customer service to all visitors by proactively anticipating and addressing visitor needs in a calm, courteous, and professional manner• Maintain appropriate membership and company information within the agency shared drive and complete Microsoft Office Program usage• Assist the Museum’s Partner Programs to provide knowledge and care to diverse populations of families



Yelm Cinemas at Prairie Park

• Shift Manager

  • Aug 2016 - Jan 2018

  • Employee relations – coaching, performance reviews, conflict resolution, and problem-solving• Employee scheduling and supervise staff to guarantee that daily operations of the company run smoothly• Work closely with marketing, development, and senior leadership to ensure a superior theater-going experience for all performances and events within the community

• Shift Lead

  • Apr 2015 - Jul 2016

  • Supervise and delegate tasks to other employees• Created and trained staff on procedures• Applied excellent customer service to diverse set of guests



Prairie Park Hotel at Prairie Park

• Front Desk Receptionist

  • Aug 2014 - Feb 2015

  • Oversaw hotel guest interactions and satisfaction – answered multi-line phone, checked people in/out, made reservations etc.• Performed daily audit during graveyard shift and balanced tills• Upheld cleanliness of hotel lobby and front desk area • Oversaw hotel guest interactions and satisfaction – answered multi-line phone, checked people in/out, made reservations etc.• Performed daily audit during graveyard shift and balanced tills• Upheld cleanliness of hotel lobby and front desk area



Yelm Cinemas at Prairie Park

• Cinema Employee

  • Nov 2012 - Jul 2014

  • Was the front line of customer service – selling concessions items, tickets, and engaging guests• Cleaned theaters and maintained the cinema facility• Created relationships with regular patrons and provided support to lead and senior staff • Was the front line of customer service – selling concessions items, tickets, and engaging guests• Cleaned theaters and maintained the cinema facility• Created relationships with regular patrons and provided support to lead and senior staff