Chelsey Elliott
Vice President at Drain Kingz- Claim this Profile
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Topline Score
Bio
Jasmin Lazalde
It has been an honor to work with Chelsey over the last several months. Chelsey is customer focused and has a talent for remembering fine details. She is a natural when it comes to aligning the customer need with getting a product standing up and delivered to in a timely manner. What I genuinely appreciate about Chelsey is her working style. Her flexibility and willingness to try new ways of working and pitching in wherever possible ensures her team is successful. Chelsey is someone I would want on any of my teams and I find her a joy to work with!
Jasmin Lazalde
It has been an honor to work with Chelsey over the last several months. Chelsey is customer focused and has a talent for remembering fine details. She is a natural when it comes to aligning the customer need with getting a product standing up and delivered to in a timely manner. What I genuinely appreciate about Chelsey is her working style. Her flexibility and willingness to try new ways of working and pitching in wherever possible ensures her team is successful. Chelsey is someone I would want on any of my teams and I find her a joy to work with!
Jasmin Lazalde
It has been an honor to work with Chelsey over the last several months. Chelsey is customer focused and has a talent for remembering fine details. She is a natural when it comes to aligning the customer need with getting a product standing up and delivered to in a timely manner. What I genuinely appreciate about Chelsey is her working style. Her flexibility and willingness to try new ways of working and pitching in wherever possible ensures her team is successful. Chelsey is someone I would want on any of my teams and I find her a joy to work with!
Jasmin Lazalde
It has been an honor to work with Chelsey over the last several months. Chelsey is customer focused and has a talent for remembering fine details. She is a natural when it comes to aligning the customer need with getting a product standing up and delivered to in a timely manner. What I genuinely appreciate about Chelsey is her working style. Her flexibility and willingness to try new ways of working and pitching in wherever possible ensures her team is successful. Chelsey is someone I would want on any of my teams and I find her a joy to work with!
Credentials
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Creating a Positive Customer Experience
LinkedInSep, 2020- Oct, 2024 -
Salesforce: Custom Reports
LinkedInMay, 2019- Oct, 2024 -
Learning Salesforce
LinkedInApr, 2019- Oct, 2024
Experience
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Drain Kingz
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United States
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Wholesale Hardware, Plumbing, Heating Equipment
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1 - 100 Employee
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Vice President
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Jun 2022 - Present
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CHG Healthcare
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Financial Services
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Product Manager
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Oct 2020 - Present
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Business System Analyst II
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Apr 2019 - Present
Domain expert for the product featuresEngage with customers/stakeholders to understand and gather needs/requirements to formulate compelling user storiesWriting of explicit user stories that meet the definition of ready for development execution.Create supporting documentation within user storiesProactively discuss dependencies with other teams as early as possible,including notifying other groups of known impactsWorks closely with the Product Manager for dependencies and prioritization of new requestsOnsite support during deployment of full release with higher business impactScrum backlog management and story-level prioritizationOngoing support of the development team within the building of features
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Crisis Text Line
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United States
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Non-profit Organizations
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700 & Above Employee
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Volunteer Crisis Counselor
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Nov 2017 - Dec 2019
Crisis Textline is a texting hotline for anyone in the United States experiencing a crisis and/or in need of support and assistance in moving from a hot moment to a cool moment. Text HOME to 741-741 Crisis Textline is a texting hotline for anyone in the United States experiencing a crisis and/or in need of support and assistance in moving from a hot moment to a cool moment. Text HOME to 741-741
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UpWell Health
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Senior Business Operations Analyst
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Nov 2017 - Apr 2019
Identify gaps and opportunities for improvement and as well as work with end users and other corporate stakeholders to addresses business requirements. - Work with stakeholders across the organization to gather, understand and define business requirement - Collaboratively works with team members to design solutions that meet business requirements - Develop user stories and process flows to support the design and development of solutions for our customers whether they be manual or automated processes - Ensure that the project teams understand user stories and workflows to support the development of business policies/processes and company operational goals - Support SQA, IT infrastructure and end users to test and verify that solutions meet business requirements
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Customer Dynamics
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New Zealand
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Business Consulting and Services
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Implementation Manager
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Jul 2017 - Nov 2017
Customer Dynamics provides software, professional services and solutions to improve the Agent Experience. Customer Dynamics is proven methodology + technology, a well-developed way of doing things to promote the growth of relationships and to produce results. At our core is the effective use of customer relationship management (CRM) and office productivity software (Office365) to build your cohesive, comprehensive, and fully integrated contact center solution. ____________ - Implementation and configuration of Microsoft Dynamics CRM, Office365 and inContact ACD/IVR
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Alliance Health, LLC
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United States
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Senior Operations Manager
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Apr 2012 - Jul 2017
Alliance Health helps people with chronic conditions manage their ongoing treatment programs, provides support through online communities and delivers medication directly to the Customer doors at low to no cost. ____________ - Implementation of all partnerships and major internal system overhauls - Partner relationship management - Internal process review and improvement - Healthcare and pharmaceutical laws & regulations Alliance Health helps people with chronic conditions manage their ongoing treatment programs, provides support through online communities and delivers medication directly to the Customer doors at low to no cost. ____________ - Implementation of all partnerships and major internal system overhauls - Partner relationship management - Internal process review and improvement - Healthcare and pharmaceutical laws & regulations
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Education
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2009 - 2011
Provo College-Provo
Bachelor's degree, Pharmacy Technician/Assistant
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