Business Development Officer/Consumer Loan Officer

• Sep 2021 - Present

Solutions Center Manager

• Sep 2020 - Sep 2021

Managed the call center for the bank which involved managing two other employees, continued to handle the online banking troubleshooting and set up, as well as development a broad range of knowledge about the bank across the board to better help callers.

Deposit Operations Specialist

• Nov 2018 - Sep 2020

Handled the online banking set up and worked closely with business customers setting up cash management or remote deposit capture on the backend as well as handled typical office administrative work (answered phones, made transfers via phone for customers, investigated issues on accounts, debit card disputes, etc)

National Account Manager

• Jan 2018 - Nov 2018

Responsible for billing and invoicing all clients through QuickBooks, following up with delinquencies, handling the online chat feature, handling/scheduling the demos for Package Log, and cold calling. Responsible for billing and invoicing all clients through QuickBooks, following up with delinquencies, handling the online chat feature, handling/scheduling the demos for Package Log, and cold calling.

Licensed Insurance Agent

• Jul 2017 - Dec 2017

Property Management Specialist

• Sep 2016 - May 2017

Traveled and helped at various Properties with filling in any employment gaps, assessing possible issues the Property is having, or assisting with audits.

Property Manager

• Jan 2015 - Sep 2016

Managed a staff of 8-10 employees, created a budget for the year based on the expected rent roll, maintained the monthly budget, paid invoices, accrued for any items that were not paid/invoiced that month, continued to process rental payments and delinquency due to the size of the property.

Assistant Property Manager

• May 2012 - Jan 2015

Process rental payments, handle the delinquency for the apartment complex by calls and notices for past due rent, handle roommate issues, and gather various reports for the corporate office each month.

Leasing Agent

• Jan 2011 - May 2012

Gave tours of the property to prospects and future residents. Processed applications, reviewed their leasing desk score (credit/rental history), and generated the lease to be signed via Docusign, OnSite, or in person. Explained any questions regarding the lease as well as handled and office admin responsibilities (answering phones, giving balance, etc)