Senior Business Intelligence Analyst

• Dec 2022 - Present

Business Intelligence Analyst

• Apr 2022 - Dec 2022

Knowledge Systems Specialist

• Sep 2021 - Mar 2022

• Knowledge Management team member responsible for cultivating relationships across all directorates and levels of leadership; encourages the adoption of new technologies and business processes to increase productivity and team collaboration.• SharePoint Site Collection Administrator; permissions management, creating custom lists and libraries, building InfoPath forms, and constructing workflows using both SharePoint Designer and Power Automate. Maintains Admin account privileges in order to manage domain groups through Active Directory.• Acted as Project Manager to develop a tool for the Chief of Staff’s weekly meetings with directorate leaders. Gathered project requirements, scheduled meetings, assigned tasks, provided guidance to the team, and worked with the customer to ensure product satisfaction. • Assisted in developing the COVID-19 case tracker, which is currently utilized by the entire enterprise. Responsible for all SharePoint-related tasks, creation of training videos and wiki resources, quality control of the user experience, permissions management for the user interface, and demonstrating the final product to approximately 150 end users via Zoom training.• Supported the portal migration from SharePoint 2013 to SharePoint 2016. Confirmed all pages and current apps were functional and fixed broken permissions to ensure continuity of operations and zero degradation. • Designs training curriculum, creates instructional guides, and leads various training sessions, including monthly tools training via Microsoft Teams to teach current and incoming employees how to utilize all available business tools. • Provides excellent customer support by building custom content based on customer needs and troubleshooting issues on SharePoint, Decision Task Tracker (DTT), and Microsoft Teams. Show less

SharePoint Specialist

• Jul 2020 - Aug 2021

• Contract ended. MSM Technology was awarded the new contract. Same job duties as listed under MSM Technology. • Contract ended. MSM Technology was awarded the new contract. Same job duties as listed under MSM Technology.

Talent Acquisition Manager

• Apr 2017 - Apr 2020

• Managed all aspects of the organization’s hiring and recruiting functions, including assessing applications, conducting interviews, making offers, reviewing background and reference checks, processing I-9 forms through E-Verify, and orienting all new employees. • Subject Matter Expert for the Workday Human Resources Information System (HRIS); provided formal and on the job training and guidance for 30+ managers. • Change management team member; identified discrepancies and corrected system errors prior to system conversion, and seamlessly transitioned 700+ staff and managers through training. • Streamlined processes for onboarding and orientation to increase efficiency; saved 9 man-hours weekly. • Sole administrator of the Annual Employee Engagement Survey. Demonstrated ingenuity to increase participation from 77% in 2017 to 83% in 2018. • Established job requisitions for the entire organization; monitored postings and made determinations for how to best recruit and fill vacancies. • Authored monthly employee recognition program to increase morale and acknowledge high performers. • Collaborated and fostered relationships with all directorates, senior leadership, and the President of the organization. • Hand selected to represent the organization for the 2018 Moore County Leadership Institute (MCLI) program hosted by the Moore County Chamber of Commerce, which honed my leadership skills. Show less

Au Pair

• Sep 2015 - Jul 2016

- Lived with a French family for the 2015-2016 academic year, and took care of their young son, while immersing myself in the French culture and language. - Lived with a French family for the 2015-2016 academic year, and took care of their young son, while immersing myself in the French culture and language.

Training Manager

• Feb 2011 - Sep 2015

• Trained approximately 1,000 new employees in 4 1/2 years. • Researched, maintained, and audited a 600+ page information and academic policies manual housed in Microsoft SharePoint 2013, which was the primary resource of information and policies for approximately 1000 employees. • Administered formal training in 1 month blocks in classroom/computer lab settings for customer service skills, program information, financial aid, academic policies, and Microsoft CRM and SharePoint training. • Resolved hundreds of email inquiries per month that required problem solving and critical thinking to ensure the accuracy of protocols and information. • Continuously evaluated and modified training curriculum/learning activities and adapted new adult learning theories and methods. • Developed curriculum for required Computer Based Learning Modules to keep current staff updated on policies and procedures. • Communicated with a diverse group of trainees; adjusted training style and delivery to accommodate all learning styles. • Developed and implemented mock electronic forms using Microsoft InfoPath for initial training. • Coached and mentored trainees as they transitioned into admissions counselors and academic advisors by providing side-by-side support and guidance. • Used media job aids and other resources to enhance training and communication including PowerPoint, white board, interactive activities, mock phone-calls, and real life scenarios. • Earned the Training & Quality Assurance Employee of the Month four times. Show less

Academic Advisor

• Nov 2009 - Feb 2011

• Advised students on the best methods and strategies to meet their academic and career goals; created course schedules and processed registrations, drops, and withdrawals. • Prepared reports, which included the evaluation of the team’s and each team member's key performance indicators (KPIs). • Frequently appointed as the point of contact for answering staff questions, as well as managing the activities of 30+ Academic Advisors when supervisors were unavailable. • Created and delivered a one-time refresher training for current employees regarding military student information. • Utilized creative problem solving for a variety of difficult student issues. Show less