Experience

Spotnana

• United States
• Software Development
• 100 - 200 Employee

• Enterprise Client Success Manager

  • Nov 2023 - Present

  New York, New York, United States



General Assembly

• United States
• Animation and Post-production
• 1 - 100 Employee

• Client Success Manager - US Enterprise Delivery at General Assembly

  • May 2021 - Nov 2023

  New York, New York, United States General Assembly’s robust suite of courses includes all the fundamental pillars of innovation to give individuals and teams several options for growth and development. We offer programs in web development, data science and analysis, user experience design, digital marketing, product management, and more. • Delivered up-skilling and re-skilling training solutions for F100 and F500 clients, achieving 106% ($1.1M) of revenue goal and averaging client NPS of 68 (136% of goal). • Built and… Show more General Assembly’s robust suite of courses includes all the fundamental pillars of innovation to give individuals and teams several options for growth and development. We offer programs in web development, data science and analysis, user experience design, digital marketing, product management, and more. • Delivered up-skilling and re-skilling training solutions for F100 and F500 clients, achieving 106% ($1.1M) of revenue goal and averaging client NPS of 68 (136% of goal). • Built and retained long-term client partnerships and successfully led 65 deliveries valued at $1.9M+ in Total Contract Value within the first year of employment. • Oversaw course design and deployment for a F500 financial institution, yielding $3M+ in revenue from 1,000+ students in 2023. • Led discovery sessions with 10 technical SMEs to sell a bespoke SWE and Infrastructure Developer training pilot program for a F100 client, generating $1.9M in revenue. • Established a people and culture working group to implement a new team vision and strategy to improve hiring and onboarding, leading to 100% team retention in FY22. • Conducted discovery sessions with client stakeholders and instructional design teams to determine requirements and learning objectives to appropriately scope services. • Launched post-program interviews to analyze the degree to which training impacted participants' behavior and leveraged data to make future program improvements. • Presented impact reports detailing quantitative and qualitative results for client programs that measured program performance against benchmark metrics. • Spearheaded process improvements by documenting successful implementations, producing client-facing templates, and orchestrating product design sprints and user testing to enhance dashboard reporting tools for internal teams and 45+ active clients. Show less



BCD Travel

• Netherlands
• Travel Arrangements
• 700 & Above Employee

• Entertainment Travel Account Manager - Travel By Netflix

  • Jan 2020 - Apr 2021

  New York, New York, United States BCD Travel helps companies make the most of what they spend on travel. BCD gives travelers innovative tools that keep them safe and productive, and help them make good choices on the road. This travel management company partners with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. BCD has a presence in 109 countries with almost 14,900 creative, committed and experienced people and… Show more BCD Travel helps companies make the most of what they spend on travel. BCD gives travelers innovative tools that keep them safe and productive, and help them make good choices on the road. This travel management company partners with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals. BCD has a presence in 109 countries with almost 14,900 creative, committed and experienced people and maintains the industry’s most consistent client retention rate, with 2019 sales of US$27.5 billion. • Developed monthly and annual targets by strategizing with Netflix’s travel stakeholder, resulting in effective cost savings for priority business travel for Netflix employees. • Oversaw travel itineraries by negotiating rates with vendors and facilitating billing processes, which translated into $2M+ in cost savings and an enhanced travel experience. • Executed team strategies including a Covid-19 plan to facilitate rapid response to changing travel restrictions, which helped drive and solidify the long-term partnership between BCD Travel and Netflix. • Launched “The Daily Travel Babble” – a resource to communicate daily travel updates to 50+ agents and managers across NORAM, EMEA, and APAC regions. Show less



Servcorp

• Australia
• Real Estate
• 700 & Above Employee

• Center Manager

  • Aug 2019 - Jan 2020

  New York, New York, United States Servcorp provides the world’s finest workspace solutions. Founded in 1978 in Sydney, Australia, the company now operates in over 160 locations worldwide, with 23 in the United States alone. Servcorp supports 35,000 businesses by providing the best teams, best technology, best locations and most flexible and transparent agreements in the industry. Servcorp’s recently launched Community connects its 60,000 members in one of the world’s largest private business communities, allowing members to… Show more Servcorp provides the world’s finest workspace solutions. Founded in 1978 in Sydney, Australia, the company now operates in over 160 locations worldwide, with 23 in the United States alone. Servcorp supports 35,000 businesses by providing the best teams, best technology, best locations and most flexible and transparent agreements in the industry. Servcorp’s recently launched Community connects its 60,000 members in one of the world’s largest private business communities, allowing members to connect, collaborate and benefit from networking opportunities across the globe. • Managed revenue sales by implementing effective sales strategies, nurturing strong relationships with clients, and monitoring market trends and competitor activities, driving sales growth of 20%+ YoY and maintaining a 75% occupancy rate. • Partnered with a global marketing team and 150+ global Servcorp locations to upsell, cross-sell, and expand opportunities for prospective clients by providing comprehensive market analysis and developing targeted marketing campaigns. • Delivered 5-star customer service through active listening, prompt and effective problem-solving, and maintaining a positive and professional demeanor whilst empowering customers to align their objectives with Servcorp solutions, improving customer loyalty and retention by 85% for workspace solutions such as serviced offices, virtual offices, coworking, and meeting rooms. • Built and led a high-performing team of 3 to deliver a best in class serviced office experience by facilitating training, providing coaching / mentorship, and conducting regular reviews to identify opportunities for improvement, surpassing team KPIs by 50%. Show less



Corporate Traveler USA

• United States
• Travel Arrangements
• 200 - 300 Employee

• Corporate Account Manager - New York City / Los Angeles

  • Oct 2017 - Jun 2019

  Greater New York City Area and Los Angeles Corporate Traveler provides a dynamic blend of expert travel management services and technology to over 6,000 businesses in the Americas. With a presence in over 20 U.S. cities, Corporate Traveler is dedicated to making corporate travel simpler, faster, and easier for small- to medium-sized businesses. • Managed a $4M+ client portfolio of 25+ enterprise businesses by providing end-to-end operational oversight on travel arrangements, data reporting, and accounting, resulting in 95%… Show more Corporate Traveler provides a dynamic blend of expert travel management services and technology to over 6,000 businesses in the Americas. With a presence in over 20 U.S. cities, Corporate Traveler is dedicated to making corporate travel simpler, faster, and easier for small- to medium-sized businesses. • Managed a $4M+ client portfolio of 25+ enterprise businesses by providing end-to-end operational oversight on travel arrangements, data reporting, and accounting, resulting in 95% client retention. • Played an integral part in developing and executing team strategies by leveraging strong analytical skills and collaborating effectively with team members, surpassing organizational goals and KPIs including 150% profit maximization and 100% total sales volume in FY17 to FY19. • Partnered with the management team to develop monthly and annual objectives through analysis of client spend data and worked closely with the contract team to foster positive relationships with airfare, hotel, and car rental vendors, achieving 30% in annual savings for enterprise clients. • Collaborated with cross-functional managers to create and deliver high-impact customer-facing presentations that established credibility with c-level executives, leading to a 50% increase in closed deals. • Demonstrated a deep understanding of client needs by communicating additional product solutions and effectively negotiating supplier contracts, which led to a 25% increase in client spend and enhanced partnerships. Show less



Coloredge

• United States
• Advertising Services
• 1 - 100 Employee

• Corporate Account Manager

  • Oct 2014 - Aug 2016

  Burbank, CA Coloredge is the largest provider of visual marketing solutions for premier brands and retailers. Ranked #1 among “2017’s Top Shops” by Wide Format Imaging magazine, Coloredge uses the most advanced manufacturing technologies and production processes to create high-impact visual spaces for retailers, museums, events, arenas and corporate environments. In addition to large format imaging and digital display solutions, Coloredge provides end-to-end, full-service creative services including… Show more Coloredge is the largest provider of visual marketing solutions for premier brands and retailers. Ranked #1 among “2017’s Top Shops” by Wide Format Imaging magazine, Coloredge uses the most advanced manufacturing technologies and production processes to create high-impact visual spaces for retailers, museums, events, arenas and corporate environments. In addition to large format imaging and digital display solutions, Coloredge provides end-to-end, full-service creative services including graphic design, pre-media, studio photography, CGI/3D imaging, creative retouching, package prototyping, and digital asset management. • Spearheaded the delivery of 100+ independent projects with budgets ranging from $5,000 to $500,000 for major corporations including Reebok, Nike, Warner Brothers, and Disney from onboarding to billing. • Collaborated with cross-functional departments including creative to develop custom designs for billboards and bus wraps, sales events, and retail product displays using Adobe Illustrator and Photoshop, surpassing client expectations by 90% on average. • Oversaw the logistics and delivery of vinyl, photograph, custom fabrication, and digital displays by working alongside the production team to determine more cost-effective materials or colors, opportunities to eliminate waste, and alternative economical shipping methods. Show less



The Madison Square Garden Company

• VIP Concierge at the Forum

  • Feb 2014 - Oct 2014

  Los Angeles Metropolitan Area MSG Entertainment is a world leader in live experiences with a portfolio of iconic venues. With flexible seating capacities and configurations from 2,800 to 21,000, our diverse collection of venues enables us to showcase a variety of acts and events. In addition, MSG Entertainment is building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has also announced plans to build a second MSG Sphere in London, pending necessary approvals. · Oversaw backstage and VIP… Show more MSG Entertainment is a world leader in live experiences with a portfolio of iconic venues. With flexible seating capacities and configurations from 2,800 to 21,000, our diverse collection of venues enables us to showcase a variety of acts and events. In addition, MSG Entertainment is building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has also announced plans to build a second MSG Sphere in London, pending necessary approvals. · Oversaw backstage and VIP access areas during all events such as concerts, sporting events, and special events. · Interacted with Forum vendors such as Red Bull, Lands’ End, Samsung, Taylormade, Select Comfort, Simple Human, Under Armour, Justin Wines, Harry and David, and Casamigos Tequila to coordinate artist engagement. · Worked with Waldo’s Designs, Steve Beattie Painting, and Floral Art to fulfill dressing room and VIP area aesthetics during performances and walk-throughs of the venue. · Managed vendor accounts and communicated invoices with New York office and oversaw payment process. · Scheduled and interacted with Samsung and Taylormade to maintain backstage and VIP access area benefits for artists and management. · Interacted with artist management to fulfill venue privileges for artists. Show less