Experience

Crowne Plaza Seattle Airport

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Jul 2021 - Present

• Guest Service Representative

  • Sep 2020 - Jul 2021



The Dewberry Charleston

• United States
• Hospitality
• 1 - 100 Employee

• Housekeeping Supervisor

  • Jul 2020 - Sep 2020



Interstate Hotel & Resorts, Now part of Aimbridge Hospitality

• United States
• Hospitality
• 700 & Above Employee

• Night Auditor

  • Mar 2020 - Jul 2020

  Perform all tasks of a Front Desk Agent as well as overnight responsibilities. Manned hotel as only employee on staff. Followed procedure to audit the shift and roll the day. Performed nightly revenue reconciliation. Prepared hotel for the coming day. Worked as team player in a different position as part of a skeleton crew to manage the hotel during the Covid-19 pandemic.

• Front Desk Supervisor

  • Aug 2019 - Jul 2020

  Perform all tasks of a Front Desk Agent while also supervising other agents. Making sure tasks are implemented and jobs are performed properly. Schedule team's weekly hours. Work with subordinates and high ups to create a cohesive environment to make sure guests satisfaction is met. Training and development of new hires.

• Housekeeping Supervisor

  • Mar 2018 - Aug 2019

  Inspect rooms for cleanliness to assure they meet the highest standards. Supervise work activities of cleaning personnel and delegate tasks as needed. Count and maintain inventory of supplies, maintain schedules, and investigate and resolve any problems that may arise.

• Front Desk Agent

  • Jun 2017 - Aug 2019

  Check guests in and out. Attend to guest needs. Communicate effectively with various departments. Handle cash and selling of goods, and manage till and deposits. Create, manage, and cancel reservations, Help with luggage and delivery of items to guests, Block rooms and handle mobile check ins to ease with arrivals. Post, manage, and balance folio discrepancies. Assist in training new front desk staff. Float to other departments including housekeeping, food and beverage and audit as needed. Handle and alleviate guest complaints to maximize guest enjoyment during their stay.



Fitness Time

• Front Desk Associate

  • Oct 2015 - Apr 2017

  Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Performed facility opening duties, including counting cash drawers and checking all equipment for proper functioning. Performed facility closing duties including reconciling daily receipts. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints. Performed facility opening duties, including counting cash drawers and checking all equipment for proper functioning. Performed facility closing duties including reconciling daily receipts.