Human Resources Analyst

• Jan 2023 - Present

Co-Founder / Human Resources Business Partner

• May 2017 - Jul 2022

• Maintained compliance on federal labor laws, state and local laws by providing annual updates. • Developed and updated employee handbook on an annual basis. • Reviewed and updated company HR policies on a quarterly basis. • Developed annual staffing budget to support annual recruitment plans based on business needs, which included up to 20 part-time and 5 full-time employees. • Advertised available job openings via various channels, including job opening posters, on job search websites and social media platforms, such as Indeed, Monster, Instagram, Facebook • Coordinated and conducted individual, 30-minute interviews and observations with applicants on a daily basis during peak hiring seasons. • Ensured all employment verification paperwork was completed through eVerify and the Virginia Department of Labor’s Electronic Employment Certificate System for youth hires. • Updated all new hire information in company payroll, time tracking and scheduling systems such as ADP, Uattend, Sling and Square. • Wrote a 20-page employee manual to cover company overview, policies, code of conduct and job-specific information with hands-on experiences. • Developed and implemented small group, 2-hour New Hire Orientation training on a weekly basis during peak hiring seasons. • Determined employee performance and training needs by reviewing customer satisfaction ratings. • Prepared, coordinated and conducted annual mentor training and quarterly refresher trainings. • Developed and facilitated employee engagement activities including summer team building and Christmas team building activities. • Built and maintained effective employee appraisal and retention programs to retend 6 employees after high school graduation. • Processed bi-weekly payroll for 30 employees using the ADP payroll system by verifying time data is accurate and properly approving in the Uattend attendance system. • Maintained employee relations on a regular basis by providing daily team communications. Show less

RCM Training Analyst

• Sep 2013 - Mar 2017

• Conduct data analysis on a monthly basis by utilizing Excel spreadsheets and Epic reporting functions to identify educational opportunities across 7 Carilion facilities, also conduct site visits to provide on-site training support. • Design and deliver multiple levels of training programs within the Revenue Cycle function, including but not limited to new hire training, mentor training and continuing refresher training. • Actively lead in various committees with critical roles. Successfully act as co-chair in RTE (Real-Time Eligibility) Committee, as well as Scrum Master in the Registration Standards Steering Committee in the past two years. • Develop, implement and manage Revenue Cycle related projects, such as implementing the Price Estimate functionality and EPIC enterprise payment posting. • Specialized in knowledge management including developing and updating necessary training documents, maintaining intranet website pages as well as maintaining Cornerstone On-Demand. • Act as a liaison between managers and team members to provide conflict resolutions and educational action plans. Show less

Human Resources Assistant

• Sep 2011 - Dec 2011

• Assist HR manager on updating and proofreading employee handbook. • Develop and co-facilitate OSHA training. • Assist HR manager on selecting and updating benefit programs. • Provide timely communication to employees regarding updated benefit packages and obtaining employee input. • Design and implement employee diversity programs to promote a positive company culture by introducing different cultures, customs, and traditions on employee relation boards periodically. • Administer employee records and independently handled internal legal compliance with FLSA, FMLA, COBRA, etc. Show less

Graduate Assistant

• Oct 2010 - Nov 2011

• Provide mentor guidance to HR students in facilitation skill course. • Independently design and deliver facilitation trainings in a diverse setting. • Collect research data through online database and conduct basic data analyses by utilizing software such as Excel, SPSS, Endnote, etc. • Provide assistance in developing performance appraisal for individuals, as well as provide evaluation and follow up communication. • Provide administrative assistance such as journal record keeping, bibliography writing, documentation handling and etc. Show less