Chelsea W.
Customer Success Manager at Brandtegic- Claim this Profile
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Bio
Credentials
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Makeup Artists
Online Makeup AcademyAug, 2012- Nov, 2024
Experience
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Brandtegic
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United States
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Advertising Services
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1 - 100 Employee
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Customer Success Manager
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Aug 2023 - Present
- Project Management with 40+ clients - Fast Response To Client Emails - Video Revising - Script Writing for local realtors and companies such as Grease Monkey - Project Management with 40+ clients - Fast Response To Client Emails - Video Revising - Script Writing for local realtors and companies such as Grease Monkey
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Harvest Social
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Seattle, Washington, United States
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CEO
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Nov 2022 - Present
- Full Service Social Media Management for Instagram, TikTok, Facebook, and YouTube - Custom Content Strategy creation to increase leads and convert followers to paying clients - 1 to 3 Month Coaching Mentorships + Intensives - Individualized Account Audits to identify what's working and what's not working - Branding - Video Editing - Full Service Social Media Management for Instagram, TikTok, Facebook, and YouTube - Custom Content Strategy creation to increase leads and convert followers to paying clients - 1 to 3 Month Coaching Mentorships + Intensives - Individualized Account Audits to identify what's working and what's not working - Branding - Video Editing
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Content Creator
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Aug 2019 - Present
- Create an online platform to help educate social media users about beauty products and makeup techniques. - Work with large beauty brands such as Neutrogena, Good Molecules, MURAD, L’Oréal, CVS, Ulta, The Good Patch, BoxyCharm, Subtl Beauty and Patrick Ta Beauty. - Creating advertisements for brands to promote products to both my audience and theirs. - Using marketing skills to find how to reach the target audience and create curated content that captures their attention. - Recording authentic beauty reviews (skincare/makeup) to recommend products to my followers based on what suits their needs best. - Video editing to ensure storytelling, ensure high watch time, and get viewers excited about what the video is about. Show less
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Starbucks
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United States
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Operations Lead
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Sep 2017 - Aug 2023
- Lead a team of 4-18 baristas and guide the partner experience to actively create, maintain, and achieve goals. These goals are set by customer focus, business needs, as well as partner development and focus. - Creating a positive environment for everyone within our space to be able to have a welcoming Roastery experience, even if it's just a reminder to my team to just say "hi" and talk to our customers over the machines. I want to make sure our customers feel seen and are taken care of in our space. - Quick/on-the-fly decision making to "make the moment right" and elevate the Starbucks Roastery experience. - Work with other Operations Leads to navigate through staffing issues, as well as collaborating to lead a floor in the most effective manner. - Encouraging my team to have fun and enjoy what they do, and keep and uplift spirits, especially during high volume business hours. - I am also a trainer, so I hold cleanliness to a high standard, as well as making sure we are putting out quality products (food & beverage). This also includes sharing techniques that are most effective while completing a task/producing and referencing our Trello app which includes references to guide partners in becoming self-sufficient in finding information on store operations. - Providing both positive and constructive feedback to partners in order to help navigate development, share accountability/visibility, and maintain a growth mindset. Show less
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Rons Lawn Service
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Bonney Lake, WA
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Bookkeeper
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Aug 2014 - Jul 2016
• Made invoices for each individual client and sent them out on a weekly basis. • Recorded payments into the system and be up to date with who has paid and who still needs to pay. • Helped design schedules for each worker and which houses they will manage per region that they work in. • Filed and organized all company receipts and made sure all expenses were accounted for. • Created profiles for new clients and put them onto a schedule based on their lawn care needs. • Made invoices for each individual client and sent them out on a weekly basis. • Recorded payments into the system and be up to date with who has paid and who still needs to pay. • Helped design schedules for each worker and which houses they will manage per region that they work in. • Filed and organized all company receipts and made sure all expenses were accounted for. • Created profiles for new clients and put them onto a schedule based on their lawn care needs.
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Valley Buick GMC
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Auburn, WA
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Receptionist
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Jul 2015 - May 2016
• Answered calls for both the car dealership and for the RV dealership, which was at a different location, but the calls were sent to both dealerships since they were a part of the same company. • Welcomed in potential clients and directed them to where they needed to be, whether it was sales, parts, or service. • Translated for Spanish-speaking customers to make business transactions run more smoothly. • Kept track of all services done within the Quicklube center such as oil changes, coolant flushes, and power-steering flushes. • Transferred calls and memorize extensions pertaining to each salesman or saleswoman. • Kept customer data such as phone numbers, names, and addresses along with current vehicles up to date. Show less
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Education
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2016 - 2018
Central Washington University
Bachelor of Science - BS, Social Sciences -
2014 - 2016
Green River Community College
Associate of Arts - AA
Community
