Chelsea Volker
Client Services Executive at Kobas- Claim this Profile
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Bio
Credentials
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Key Account Management
LinkedInFeb, 2022- Nov, 2024 -
Communication Foundations
LinkedInAug, 2021- Nov, 2024 -
Project Management Simplified
LinkedInJul, 2021- Nov, 2024 -
Service Hub Software
HubSpot AcademyJul, 2022- Nov, 2024
Experience
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Kobas
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United Kingdom
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Hospitality
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1 - 100 Employee
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Client Services Executive
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Feb 2020 - Present
As a Client Services Executive, my daily responsibilities include: Responding to client queries in HubSpot. Answering support phone calls and scheduling technicians. Creating job cards on YouTrack for our production and engineering teams to triage any application bugs or feature requests. Attending daily stand-up meetings with our internal client service team. As a Client Services Executive, my daily responsibilities include: Responding to client queries in HubSpot. Answering support phone calls and scheduling technicians. Creating job cards on YouTrack for our production and engineering teams to triage any application bugs or feature requests. Attending daily stand-up meetings with our internal client service team.
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Sauce Advertising
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South Africa
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Advertising Services
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1 - 100 Employee
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Advertising Account Manager
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Apr 2019 - Dec 2019
I managed two of the Famous Brands accounts (Wimpy UK and Mugg & Bean). My daily responsibilities included: Creating jobs on Chase; updating timesheets, drafting cost estimates, chasing POs, briefing the various internal departments (creative; copy; digital; social media; locality and strategy teams). I attended bi-monthly inter-agency status meetings with clients & partner agencies, taking minutes & drafting contact reports. I managed two of the Famous Brands accounts (Wimpy UK and Mugg & Bean). My daily responsibilities included: Creating jobs on Chase; updating timesheets, drafting cost estimates, chasing POs, briefing the various internal departments (creative; copy; digital; social media; locality and strategy teams). I attended bi-monthly inter-agency status meetings with clients & partner agencies, taking minutes & drafting contact reports.
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Artifact Advertising
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South Africa
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Advertising Services
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1 - 100 Employee
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Advertising Account Manager
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Jun 2010 - Apr 2019
I managed a number of QSR accounts, including all of the Taste Holdings brands (Starbucks; Domino’s Pizza; Maxi’s; The Fish & Chip Co and Zebro’s); Innscor International, now better known as Simbisa Brands (Chicken Inn; Pizza Inn; Creamy Inn; Bakers Inn; Fish Inn and Dial-a-Delivery); as well as Galito’s Holdings. On these brands I managed all of their ATL; BTL and TTL, including menu runs; national campaigns; locality marketing; new store openings; digital & social media campaigns. Other international brands I have worked on include: Nintendo; Kohler Africa and Morsø Fireplaces. Show less
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