Experience

BusWest

• United States
• Truck Transportation
• 1 - 100 Employee

• Automotive Service Writer

  • Feb 2021 - Present

  Greets customers upon arriving in maintenance areaAscertains vehicle problems and services by listening to customer’s description of symptomsClarifies description of problemsConducts inspectionsProactively checks for recallsSubmits documentation for warranty repair ordersRetrieves mileage and vin numbers from vehicleChecks vehicle maintenance recordsExamines service schedulesMaintains customer rapport by providing explanation of estimates and daily updatesCalls customer when job is complete and truck is ready for pick upEstablishes good customer relations by providing estimates and timelinesVerifies warranty and service contract coverage by examining records and papersExplains provisions and exclusionsPrepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service requiredObtains approval signaturesEnters RO into service database system and sends to Estimator and DispatcherMonitors repair work to ensure vehicle will be ready when promisedPrints warranty and prints repair ordersIssues sublet purchase order numbersReviews jobs when completedCollects payment from jobs and closes jobs