NETSUITE ADMINISTRATOR AND DEPARTMENT MANAGER OF INFORMATION TECHNOLOGY

• Jan 2023 - Present

Trained and supervised Jr team member on Google Admin, MDM, Hardware Management, general IT support, MAC, and NetSuite ERP to successfully resolve 80% of support tickets independently, led multiple IT initiatives and optimizations, and in 6 months was promoted to IT Systems Administrator now working independently with the executive team and stakeholders.Created a detailed process flow, instructed on best practices, monitored progress, maintained a tight timeline for Year-End Physical Inventory to capture $126,000 of potential R&D credits, corrected $300,000 of inaccurate items and location, identified and documented 10 major areas for production controls to improve the ongoing accuracy. Show less

INFORMATION TECHNOLOGY SYSTEMS ADMINISTRATOR

• May 2021 - Jan 2023

Leading 7 successful partial implementations of internal finance module, integration of VOIP services, payment processor, SuiteCommerce, and other custom and third party integrations. Leading internal projects with an end-user base of 70, maintaining 94% user adoption rate advising department heads, project managers, and stakeholders on system capabilities and functionality.Lead company reporting, managing 190+ saved searches and customized reports, digitizing 60+ company documents, and implementing business requirement-based advanced MDM system. Show less

JR IT & NETSUITE ADMINISTRATOR

• Jul 2020 - May 2021

Execute successful company-wide transition to telecommuting business model in under 30 days due to COVID-19 pandemic, and providing IT support to a remote workforce..Instituted physical counts, enforced organization standards, and designed inventory management systems, decreasing marketing collateral waste from 25% to 5%.Designing, documenting, and producing 175+ training documents and videos for 9 departments, and leading 230+ hours of training as a primary knowledge source.

Office Assistant

• Feb 2020 - Jun 2020

Created 45+ standard operating procedures (SOPs), policies, and other company documents, achieving 94% employee compliance of all new policies and procedures.Digitized and cataloged 400+ customer and personnel files, past and present. Reducing overall paper consumption by 72% and the overall office footprint, increasing information security

Scheduling and Logistics Coordinator

• Jun 2018 - Feb 2020

Social Media Coordinator

• Nov 2017 - Jun 2018