Sales & Inventory Manager

• Nov 2022 - Present

Store Manager

• Feb 2022 - Jul 2022

Resolution Team Leader

• Oct 2021 - Feb 2022

Warranty Specialist

• Dec 2020 - Feb 2022

Customer Service Representative

• Aug 2020 - Dec 2020

Store Manager

• Oct 2019 - Mar 2020

• Leader and essential part of the store team and the educator and guest experience. Also including knowledge about product, community, operations and the consumer. • Responsible for facilitating the educator experience, creating an outstanding guest experience through connection, and overseeing all operations of the retail floor. • Responsible for inventory management including receiving, processing, restocking + destocking, and visual merchandising. • Possess an entrepreneurial spirit and continuously innovate to achieve great results. As well as communicate with honesty and kindness, and create the space for others to do the same. • Take initiative, have strong assessment skills and provide feedback for your team and are agile in adapting to the ebbs and flows of the day to day business. • Monitor sales transactions in store and outgoing to ensure all proper policies are being followed. • Communicated and followed up effectively with customer accounts on a timely basis. Show less

Assistant Store Manager

• Jun 2019 - Oct 2019

• Develop and implemented performance development and training initiatives, which optimized staff performance. • Provided training resources in POS, product knowledge, and customer service. • Coached and trained team to achieve maximum results. • Create an atmosphere of ongoing exceptional customer service for internal and external customers. • Enforced company policies and procedures and other loss prevention policies. • Worked a flexible schedule in support of the store opening and closing operations, including weekends and holidays. • Maintain staffing levels in production and on the sales floor while attaining budgeted payroll expense. • Monitor damages, transfer and hold logs on a daily basis. • Monitor sales transactions in store and outgoing to ensure all proper policies are being followed. • Assist with the overall operation of the retail store. Show less

Store Manager

• Aug 2017 - Apr 2019

• Filtered high volume outbound/inbound collection calls. • Monitored and maintained assigned accounts. • Processed and reviewed account adjustments, resolved client discrepancies and short payments. • Communicated and followed up effectively with customer accounts on a timely basis. • Gathered and documented all new account AR/AP data • Daily schedule management, prepared invoices, requested client payments. • Assisted preparing reports and documents for new and ongoing jobs. • Processing and reconciliation of expenses, accounts payable and distribution of all departmental correspondence. Show less

Store Manager

• May 2012 - Jun 2017

• Responsible for managing efficiently the business affairs of the Owner. • Extensive use of PowerPoint, creating client presentations editing. • Responsible for personal errands, banking transactions occasional client gift purchases. • Prepared client statements and preparing invoices for payments, accounts payable. • Responsible for ordering supplies. • Responsible for managing efficiently the business affairs of the Owner. • Extensive use of PowerPoint, creating client presentations editing. • Responsible for personal errands, banking transactions occasional client gift purchases. • Prepared client statements and preparing invoices for payments, accounts payable. • Responsible for ordering supplies.