Experience

Riverside Casino & Golf Resort®

• United States
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Spa Supervisor

  • Oct 2017 - Present

  Assist Manager in overseeing the day to day operations, guest service & team members of the Salon/Spa.Maximize the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa.Assisting with continued development of client database, services and product for financial growth.Responsible for obtaining guest information and scheduling guests, reviewing service provider’s daily schedules.Responsible for handling all customer challenges appropriately as needed.Responsible for handling employee complaints and grievances as needed.Assist with inventory control, monthly counts and ordering/receiving.Strong knowledge maintained on equipment and POS processing. Show less

• Licensed Esthetician

  • Apr 2017 - Present

  Administer professional skin care, facial wax and body wax treatments.Maximize service skills and product sales within an Aveda Environmental Lifestyle Salon and Spa.High standard of cleanliness and sanitation in accordance with all Spa guidelines; maintained/organized daily supplies and treatment rooms.Maximize scheduling framework using good time management skills.Perform guest consultation and post treatment recommendations; educate guests on products and home regimens. Cross trained; assist with phone sales, facility tours or service scheduling. Show less

• Licensed Massage Therapist

  • Aug 2014 - Present

  Administer professional body massages and treatments.Knowledge of numerous massage techniques.Maximize service skills and product sales within an Aveda Environmental Lifestyle Salon and Spa.High standard of cleanliness and sanitation in accordance with all Spa guidelines; maintained/organized daily supplies and treatment rooms.Maximize scheduling framework using good time management skills.Perform guest consultation and post treatment recommendations; educate guests on products and home regimens. Cross trained; assist with phone sales, facility tours or service scheduling.Flexibility in providing guest therapy within several locations throughout resort. Show less