Chelsea Rae Bermudez
Server Trainer at Rock & Brews Restaurants- Claim this Profile
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Spanish Professional working proficiency
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Italian Limited working proficiency
Topline Score
Bio
Credentials
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Certified Human Resource Specialist (CHRS)
Valencia CollegeDec, 2018- Oct, 2024 -
Business Management
Valencia CollegeAug, 2018- Oct, 2024 -
Business Specialist
Valencia CollegeAug, 2018- Oct, 2024 -
Human Resource Management
Valencia CollegeApr, 2018- Oct, 2024 -
Human Resource Operations
Valencia CollegeApr, 2018- Oct, 2024
Experience
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Rock & Brews Restaurants
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Restaurants
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100 - 200 Employee
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Server Trainer
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Oct 2018 - Present
- Brought onto the team when the restaurant first opened. - Utilized experience as an Employee Training Specialist to develop an on-boarding process for new servers. - Have one-on-ones with new hires to assist in their successful integration into the team and offer tips on areas of improvement. - Assisted management team in applicant interviews to ensure team collaboration and communication. - Assisted management in administrative duties as assigned. - Brought onto the team when the restaurant first opened. - Utilized experience as an Employee Training Specialist to develop an on-boarding process for new servers. - Have one-on-ones with new hires to assist in their successful integration into the team and offer tips on areas of improvement. - Assisted management team in applicant interviews to ensure team collaboration and communication. - Assisted management in administrative duties as assigned.
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LongHorn Steakhouse
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Restaurants
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700 & Above Employee
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Manager
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Jun 2017 - May 2018
- Managed a team of 50 people. - Handled weekly scheduling, ordering, and inventory.- Held weekly one-on-ones with staff and regional managers. - Interviewed applicants including reading written applications and holding in-person interviews.- Utilized skill as a Training Specialist to help staff develop their professional skillset.
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Employee Training Specialist
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Jun 2014 - Sep 2017
- Developed the training manual used by the company in New Restaurant Openings. - On-boarded new managers and leads during 2-3 week training intensives.- Travelled domestically to train new managers and Front of House Leads. - Designed the rubric for measuring Front Desk success, and built a Performance Improvement Plan outline to be used by management to increase team productivity. - Successfully opened 9 restaurants over 36 months.
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Service Assistant Team Lead
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Jul 2013 - Sep 2017
- Managed Front of House team including on-boarding new hires. - Responsible for a rotating team of 8 including setting daily schedules and ensuring quality of service. - Developed team goals and set clear expectations based on team OKRs.- Received Presidential Award for Guest Service- Employee of the Quarter
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Raglan Road Irish Pub & Restaurant
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United States
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Food and Beverage Services
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1 - 100 Employee
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Front of House Specialist
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Oct 2007 - Jul 2013
- Exceeded sales goals for three consecutive years (2007, 2008, and 2009). - Awarded for highest sales each quarter. - On-boarded new hires including handling orientation, training, and new-hire paperwork. - Supported the management team with administrative duties as assigned. - Exceeded sales goals for three consecutive years (2007, 2008, and 2009). - Awarded for highest sales each quarter. - On-boarded new hires including handling orientation, training, and new-hire paperwork. - Supported the management team with administrative duties as assigned.
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Education
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2019 - 2021
Florida International University
Bachelor of Science - BS, International Relations -
2016 - 2018
Valencia College
Associate of Science - AS, Human Resources Management/Personnel Administration, General
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