Strategic Client Onboarding Manager

• Feb 2023 - Present

Deel is the first payroll platform for remote teams that connects localised compliance and payments in one system of record and automates everything. Within 3 years Deel raised Series A $14M (May 2020) to Series D $425m October 2021. The Series D $425 million funding round was led by Coatue Management with the participation of Andreessen Horowitz, Altimeter Capital, Spark Capital, Green Bay Ventures, Y Combinator continuity fund and 40 other fantastic angels operators take our valuation to $5.5bn. Impressive for a company that is less than 3 years old! Show less

L&D Trainer @Facebook

• Nov 2021 - Oct 2022

Support Team Leader & Training Team Advisor

• Apr 2021 - Oct 2021

- Support Team Leader : manage a Team of 6 on daily basis, monitor members KPI, project assignments, support case assignments, provide guidance on project and client training, manage growth and assessment of junior members, handle bigger modules support and projects, IRAS Elite Trainer- Training Team Advisor : as a consultant for current senior trainers to provide accurate training modules and pace to all members of support department, onboard new hires and monitor training progress and effectiveness Show less

Assistant Support Team Leader

• Sep 2020 - Apr 2021

- Assistant Support Team Leader : Assist Team Leader in managing a Team of 5 including project assignments, KPI management, IRAS Elite Trainer, work with developers on system customization and enhancement based on client needs

Training Team Leader

• Apr 2020 - Apr 2021

- Training Team Leader : Lesson planning, assessment planning, conduct training, guide junior trainers on training skills, manage growth of whole Support Department team of 26, onboard new hires and monitor training progress and effectiveness

Senior Support Executive

• Apr 2019 - Sep 2020

- Software Support on bigger modules, manage client cloud systems, manage projects, plan training based on company needs, consultant for CPF, IRAS and MOM related regulations, manage Support Department incoming emails and assign accordingly, IRAS Trainer

Software Support Executive

• Jun 2017 - Apr 2019

- Handle client software support, provide in-house training on products, consultant for CPF, IRAS and MOM related regulations, manage projects

Sales Assistant

• Dec 2014 - May 2017

• Manage Ladies Department and leading team towards well-organised opening and closing of store • Guide junior team members in knowledge of garments, sizing, visual merchandise, and inventory management • Provide customer service in fashion queries, garment care and encourage higher sales to meet daily store target • Lead part-timers towards best practice in customer service and provide guidance through probation • Handle multiple transactions daily including refunds and responsibilities of cash deposit Show less