Experience

ITA Group, Inc.

• United States
• Advertising Services
• 500 - 600 Employee

• Travel Direction Administrator

  • Sep 2018 - Present

  Provide support to the entire Travel Direction teamDepartment data collection and reportingCreate/collect/manager all team bios and photos, provide as needed for presentationsManage total inventory of iPads, iPhones, printers, second screens, satellite phones and checkout laptopsPurchase/distribute/maintain uniform pieces owned by ITA GroupProcess all Travel Director payroll and expense reportsPrepare all check requisitions and credit card paymentsTravel on program operationsSchedule new candidate interviews with potential team members Travel Direction leadershipProvide technical support Travel Direction staffCoordinate anniversary, retirement and holiday gifts and letters to team membersAssist Trainer of Travel Direction with Annual Travel Direction Training as well as other trainings throughout yearManage communication tools - the department inbox, mailbox and utilize the online communication tools, too Show less

• Registration Program Manager

  • Dec 2015 - Sep 2018

  Was responsible for the attendee experience throughout the program registration process and onsite execution phase. This included management of attendee preferences, evaluation and authorization for room blocking, fee collection and charging, managing enrollment for participant activities/events, attrition management and reporting requirements. Lead the registration process and was the main point of contact for attendees, clients, registration vendors, and internal team members as it related to the registrations. Show less

• Program Associate

  • Jul 2014 - Dec 2015

  Owned the shipping process for sending all necessary items onsite to ensure a successful program.Managed the payment to Travel Directors who worked on the programs.Completed forms, including internal forms, check requests, wire transfers, etc.Assisted multiple Program Managers on a daily basis with projects and tasks.Stayed organized and proactive, made sure we met all deadlines.

• Customer Service Coordinator

  • Sep 2012 - Jul 2014

  Received participant calls to discuss questions, comments or concerns that they had towards our programs.Listened to participant and put myself in their shoes to understand how to find the best possible outcome to their situation.Assisted participants with learning the program they were involved in, including the rules and rewards.Also assisted participants with travel plans, making sure they had all of the information needed to have a stress-free trip.



ShareWhere

• Des Moines, Iowa Area

• Marketing Manager

  • May 2012 - Jul 2012

  ShareWhere was located in Start Up City, Des Moines. ShareWhere was a start-up with a vision to help people find local deals and create plans based on those deals. By connecting with local merchants we were able to secure those local deals. ShareWhere was located in Start Up City, Des Moines. ShareWhere was a start-up with a vision to help people find local deals and create plans based on those deals. By connecting with local merchants we were able to secure those local deals.



Wells Enterprises

• Food and Beverage Manufacturing
• 700 & Above Employee

• Student Brand Ambassador

  • Apr 2011 - May 2012

  Knowing the Blue Bunny brand from when I was a little kid, I've always loved the products and what the company stands for. I had the opportunity to work for them as the Student Brand Ambassador while studying at Iowa State University. The duties of this role included checking on the products and equipment routinely, searching and implementing new marketing opportunities, and anything else that had to do with getting students and faculty on campus to fall in love with Blue Bunny ice cream. Knowing the Blue Bunny brand from when I was a little kid, I've always loved the products and what the company stands for. I had the opportunity to work for them as the Student Brand Ambassador while studying at Iowa State University. The duties of this role included checking on the products and equipment routinely, searching and implementing new marketing opportunities, and anything else that had to do with getting students and faculty on campus to fall in love with Blue Bunny ice cream.



Bookends Café

• Ames, Iowa

• Barista

  • Aug 2009 - May 2012

  Greeted and assisted customers and performed cash register functions. Answered questions regarding food items and drinks on menu. Prepared specialty drinks, including espresso, coffee, and smoothies. Greeted and assisted customers and performed cash register functions. Answered questions regarding food items and drinks on menu. Prepared specialty drinks, including espresso, coffee, and smoothies.



Pella Corporation

• United States
• Wholesale Building Materials
• 700 & Above Employee

• Human Resources Organizational Development Intern

  • May 2010 - Aug 2010

  Unpaid Learned a new web application to enhance and create marketing materials useful to the whole team. Developed coursework in leadership programs. Attended conferences centered on Engagement and presented out findings. Participated in strategic learning opportunities through Crucial Conversations and Servant Leadership. Unpaid Learned a new web application to enhance and create marketing materials useful to the whole team. Developed coursework in leadership programs. Attended conferences centered on Engagement and presented out findings. Participated in strategic learning opportunities through Crucial Conversations and Servant Leadership.



Theisen's Home

• Sales Associate and Cashier

  • May 2008 - Aug 2009

  Greeted customers, performed cash register functions, assisted with checkouts and carry outs as needed. Approached customers and answered questions regarding products. Designed and maintained a pleasant greenhouse outside and designed layout and product presentation. Handled personal requests for special orders. Helped organize warehouse and brought transferred freight onto shelves. Greeted customers, performed cash register functions, assisted with checkouts and carry outs as needed. Approached customers and answered questions regarding products. Designed and maintained a pleasant greenhouse outside and designed layout and product presentation. Handled personal requests for special orders. Helped organize warehouse and brought transferred freight onto shelves.



Westpoort Convenience Center

• Cashier and Cook

  • Mar 2006 - Oct 2007

  Opened and closed store independently. Greeted customers, performed cash register functions, and helped customers with questions. Determined appropriate amount of food to prepare for breakfast, lunch, and dinner. Opened and closed store independently. Greeted customers, performed cash register functions, and helped customers with questions. Determined appropriate amount of food to prepare for breakfast, lunch, and dinner.