Experience

Marie France Van Damme

• Hong Kong
• Retail Apparel and Fashion
• 1 - 100 Employee

• Head of VIP relations

  • Nov 2020 - Present

  - Managed the VIP clientele globally by creating a database of new and existing customers through cross-channel research and analyzed the database to curate a bespoke styling service to maximize sales potential for the online platform as well as in-direct sales for the offline stores - Enhanced the online sales performance and increased monthly sales on average by 300% compared to the previous year - Developed the brand’s first online sale page and other promotional offers which generated over USD $45,000 in sales/revenue in 3 months - Collected and analyzed data from various platforms (Hotjar, Mailchimp, Mailtrack) to optimize the user journey, website and increased the conversion rate by 1,000% within 2 months - Handled before/after sales enquiry for the online platform and designed personalized lookbooks to upsell/bring recurring sales - Worked closely with the Marketing team for weekly newsletters, remarketing strategies and social media marketing and enhanced client engagement by developing client engagement activities and loyalty program Show less



MATCHES

• United Kingdom
• Retail
• 500 - 600 Employee

• • Dec 2019 - Oct 2020

  - Generated the highest amount of sales from direct order placement and product recommendations within the team by actively reaching out to clients- Exceeded sales target during peak season with an average daily net sales of GBP £10,000- Created a portfolio of clients by analyzing data to build personal relationships with clients which resulted in a steady flow of recurring sales- Upsold products when assisting customers with before sales enquiries and provided personalized styling advices Show less

• • Nov 2018 - Dec 2019

  - Closed the highest number of cases on a daily basis- Earned the bonus scheme every month by maintaining a high average of customer satisfaction rating and high productivity level - Took a leadership role as the Dream Big Champion and promoted team building within the team by organizing monthly activities- Created a deck of templates that was used within the team to communicate with clients



Trinity Limited (Member of the Fung Group)

• Hong Kong SAR

• E-commerce Executive

  • Feb 2017 - Jul 2017

  - Operated and managed Kent & Curwen website (powered by Magento, www.kentandcurwen.com) - Analyzed key sales data to drive growth impacting decisions for the website - Created and maintained Korean online sales platform, GMarket, for Cerruti, Kent & Curwen, and Gieves & Hawkes brands - Supported administrative execution of Kent & Curwen website launch in France, Korea, Japan, and China - Gathered product assets for product listing management and executed promotions and discount rules to products - Handled daily customer service enquiries - Managed daily operations of Kent & Curwen on 3rd Party Platforms such as, Farfetch and Iconic (Australia) Show less



Beyond Media Global

• Hong Kong
• Advertising Services
• 1 - 100 Employee

• Business Development Executive

  • Jul 2016 - Oct 2016

  - Prospected and qualified new business for Korean, Japanese, and South East Asian markets - Created a reusable proposal deck for the sales team - Coordinated business meetings with C-level executives on behalf of management - Updated and maintained client pipeline daily on ProsperWorks (CRM software) - Prospected and qualified new business for Korean, Japanese, and South East Asian markets - Created a reusable proposal deck for the sales team - Coordinated business meetings with C-level executives on behalf of management - Updated and maintained client pipeline daily on ProsperWorks (CRM software)



Vodrich.com

• South Korea

• Korean Market Manager

  • Apr 2016 - Jun 2016

  - Collaborated with KOLs in the Korean market on social media channels (Instagram, Facebook) to promote the brand - Created and maintained Vodrich Korea Facebook page - Assisted with translating of Korean/English to streamline order processing on a daily basis - Collaborated with KOLs in the Korean market on social media channels (Instagram, Facebook) to promote the brand - Created and maintained Vodrich Korea Facebook page - Assisted with translating of Korean/English to streamline order processing on a daily basis



Freelance Translator

• South Korea

• Freelance Translator

  • Mar 2013 - Oct 2015

  - Improved a product brochure by re-translating the text to deliver the brand image to their target customer more effectively (Saint-Justin Mineral Water) - Collaborated with an agency in charge of exporting Korean folktale books to Laos through translation work - Improved a product brochure by re-translating the text to deliver the brand image to their target customer more effectively (Saint-Justin Mineral Water) - Collaborated with an agency in charge of exporting Korean folktale books to Laos through translation work



TOEIC Camp

• South Korea

• Listening Comprehension Teacher

  • Jun 2015 - Jul 2015

  - Analyzed the test scores of students to organize remedial courses and assign students into classes based on their academic performance to enhance learning efficiency - Developed a course evaluation template and reported a summary of classes on a daily basis - Increased students’ TOEIC score by 25% - Analyzed the test scores of students to organize remedial courses and assign students into classes based on their academic performance to enhance learning efficiency - Developed a course evaluation template and reported a summary of classes on a daily basis - Increased students’ TOEIC score by 25%