Experience

Skyward

• United States
• Software Development
• 400 - 500 Employee

• Customer Success Analyst

  • Sep 2023 - Present



Homepoint

• United States
• Financial Services
• 700 & Above Employee

• Sr. Appraisal Reviewer

  • May 2022 - May 2023

  As a highly skilled Sr. Appraisal Reviewer, I possess a deep understanding of real estate valuation principles and appraisal guidelines, allowing me to conduct thorough reviews of residential and commercial property appraisals. With a strong attention to detail and a commitment to accuracy, I am proficient in identifying discrepancies, errors, and inconsistencies in appraisals and making appropriate recommendations for corrective action. Leveraging my expertise in valuation methodology and regulatory compliance, I work closely with appraisal management companies, appraisers, and loan officers to ensure that all appraisals comply with industry standards and meet underwriting requirements. Additionally, I am proficient in using various appraisal review software and tools to enhance efficiency and streamline the appraisal review process. My strong communication and interpersonal skills allow me to collaborate effectively with all stakeholders involved in the appraisal review process. Show less

• Mortgage Underwriter

  • Jul 2020 - Jul 2022

  As an experienced conventional mortgage underwriter, I am skilled in reviewing and analyzing mortgage applications to assess their risk and ensure compliance with lending guidelines and regulations. With a strong attention to detail and a thorough understanding of the loan origination process, I am proficient in evaluating creditworthiness, income, and assets to determine if an applicant meets the necessary criteria for loan approval. Additionally, I am proficient in using various underwriting software and tools to streamline the underwriting process and improve efficiency. My strong communication skills allow me to work closely with loan officers, processors, and other stakeholders to facilitate a smooth and timely closing process for all parties involved. Show less



Stearns Lending, Inc

• United States
• Financial Services
• 500 - 600 Employee

• Mortgage Underwriter

  • Nov 2019 - Jul 2020

  • Analyzed and reviewed up to 15 mortgage applications per week, credit reports, income and asset documentation, and other financial information to assess loan eligibility and risk.• Utilized underwriting software and tools to streamline the underwriting process and ensure compliance with industry standards and regulations.• Collaborated with loan officers, processors, loan coordinators, and other business partners to ensure timely and efficient loan processing.• Delivered exceptional customer service by promptly addressing lender, broker, and borrower inquiries and resolving issues. Show less

• Account Manager/Jr. Underwriter

  • May 2015 - Nov 2019

  • Reviewed loan applications and documentation for completeness, accuracy, and compliance.• Communicated with borrowers, loan officers, and underwriters to obtain and clarify information and documentation.• Prepared loan files for underwriting review, ensuring that all required documentation was present and accurate.• Verified employment, income, credit, and asset information using appropriate tools and resources.• Reviewed appraisals, title reports, and other third-party reports as needed.• Updated loan systems and records with accurate and complete information.• Worked effectively with a diverse group of stakeholders to ensure timely loan closings. Show less



PNC

• United States
• Financial Services
• 700 & Above Employee

• Mortgage Loan Processor

  • Oct 2012 - May 2015

  • Process mortgage loan applications from start to finish, including verifying information, ordering title work and insurance updates, and coordinating with underwriters, loan officers, closers, and borrowers. • Analyze financial information, credit reports, and other documentation to determine borrower eligibility and loan suitability • Maintain communication with borrowers, loan officers, and underwriters throughout the loan process, providing updates and addressing questions or concerns • Ensure compliance with all relevant laws, regulations, and internal policies and procedures • Utilize mortgage loan software and other tools to manage loan applications and maintain accurate records Show less



Acosta

• United States
• Retail
• 700 & Above Employee

• Retail Coverage Specialist

  • Feb 2012 - Oct 2012

  • Represent clients and customers by effectively working in the field, visiting retail locations to ensure proper implementation of plan-o-grams, new item placement, and stock rotation. • Conduct surveys and audits to ensure compliance with company standards and guidelines. • Maintain positive relationships with store managers and staff, providing excellent customer service and support. • Demonstrate a positive attitude, effective communication skills, and a strong work ethic to ensure success in a self-managed schedule. • Utilize company-provided software and tools to track progress and report findings to management. Show less



The Coca-Cola Company

• United States
• Food and Beverage Services
• 700 & Above Employee

• Sales Account Manager

  • May 2008 - Feb 2012

  Enhance Coca-Cola's strategic partnerships with large store customers, small store customers, and wholesalers by providing thought leadership, creative solutions, capabilities, and resources. Increase customer satisfaction levels, maintain win/win business relationships, and ensure effective customer communication. Execute business plans that maximize gross profit, revenue, and volume while aligning with the customer strategy and priorities. Strategically negotiate annual agreements with small stores and wholesalers to maximize return on investment and deliver the business plan. Maintain business routines with assigned customers and internal teams, including regular meetings and communication to ensure alignment and success. Proactively identify and solve operational or executional issues with customers, ensuring successful outcomes for all parties involved. Show less



Coca-Cola Europacific Partners

• United Kingdom
• Manufacturing
• 700 & Above Employee

• Merchandiser

  • Oct 2006 - May 2008

  • Transported product between backroom and display floor using manual equipment • Built, changed, and took down product displays • Maintained product signage and cleaned product space • Managed the backroom, organizing and consolidating backstock • Communicated status and concerns to store and company personnel • Attended and completed company training and certifications • Followed company and store policies and applicable laws • Utilized a mobile device to complete work activities • Provided exceptional customer service to consumers and store personnel. Show less