Owner

• Mar 2020 - Present

Experienced travel professional, with over nine years of management experience, an extensive customer service background, and strong organizational skills.

Travel Advisor, Tour Operator, Booking Agent

• Mar 2020 - Present

Experienced Travel professional, who provides personalized travel planning and booking services to individual and group clients, traveling domestically or internationally. Specializes in both couples travel (with an emphasis on wedding groups) and senior travel, while servicing all client types. Extensive customer service background with strong organizational skills.Chelsea Hamilton is acting on behalf of registered seller of Travel, Travel Planners International. 1740 Fennell St, Maitland, FL 32751. (407) 331-3888CST #CA-2063964-50

Travel Advisor

• Jan 2022 - Present

Travel Advisor

• Mar 2020 - Present

Travel Counselor, Marketing and Sales

• Aug 2016 - Nov 2019

Passionate about providing high level travel expertise, personal service, and thorough travel planning to every customer Responsibilities include: -Booking every aspect of travel for both club members and non-members, including accommodations, airfare, and transportation -Increasing branch travel sales through proactive member contact, immediate follow up, member events, and community networking Passionate about providing high level travel expertise, personal service, and thorough travel planning to every customer Responsibilities include: -Booking every aspect of travel for both club members and non-members, including accommodations, airfare, and transportation -Increasing branch travel sales through proactive member contact, immediate follow up, member events, and community networking

Wedding & Honeymoon Specialist, International Travel Specialist

• Feb 2016 - Jul 2016

Responsible for coordinating international travel for destination weddings, honeymoons, groups and individual travel, including: -Delivering outstanding customer service, resulting in increased client satisfaction and repeat clients -Achieving highest insurance sales quota in the office in third month of employment -Designing flyers and social media posts, resulting in increased sales -Constructing detailed trip itineraries -Booking flights, accommodations, excursions and transportation -Developing documents and office protocols that enable employees to meet and track all deadlines -Negotiating wholesale contracts directly with clients, resulting in increased company commission

Operations Manager

• Sep 2013 - Dec 2015

Responsible for supervising five departments, made up of 14 employees. Developed leaders within the company as a result of identifying strengths within each employee and offering one- on-one training sessions. Encouraged personal investment from each employee by holding open meetings and putting their ideas into action. Encouraged team building through interactive learning exercises. Fostered a positive working environment with appreciation programs, and an open door policy. Created and conducted presentations for staff and providers regarding conflict resolution, time management, and customer service. Resolved communication challenges by conducting conflict resolution meetings between dissatisfied employees and developing mutually beneficial action plans among clients. Maximized operations efficiency by establishing internal Call Center which reduced patient complaints by 90%, establishing offsite administrative team, which increased local face-to-face patient interaction, reduced manual data entry by introducing electronic systems. Developed training manuals for all departments, which were used by all new hires. Carried out training for the following departments: authorizations, billing, surgery center procedures, Med-Legal appointments, daily provider scheduling, personal injury cases, medical assisting, lab processing. Initiated and oversaw all phases of employee hires and terminations.Coordinated every aspect of patient personal injury claims, from accounts payable to accounts receivable to authorization requests. Negotiated higher settlements from attorneys for personal injury cases. Monitored and attested for Meaningful Use (government regulated use of electronic technology).

Marketing Director

• Sep 2009 - Dec 2015

Responsible for promoting the reputation of leading south bay interventional medical practice and developing strong relationships with physicians and attorneys within the community, thus increasing patient referrals. Promoted three additional locations and a sister company by launching social media campaigns, producing informative and professional printed marketing materials, designing attractive promotional gifts, and filming and editing engaging patient testimonial videos. Developed strong relationships with referral sources through weekly contact, annual lunches, engaging educational seminars, and networking events. Oversaw and communicated all aspects of the treatment process for VIP patients, such as professional athletes and CEOs. Received accolades for personally coordinating entertaining and thoroughly enjoyable holiday parties for staff and providers six years in a row.

Front Office Manager

• Sep 2009 - Sep 2013

Responsible for supervising five departments, made up of 14 employees. Developed leaders within the company as a result of identifying strengths within each employee and offering one- on-one training sessions. Developed numerous systems to reduce inefficiency in multiple departments, including streamlining patient check-in and check-out processes, organizing front office work space, and shifting to electronic systems whenever possible. Resolved challenges among dissatisfied patients by listening, seeking to understand, and developing action plans. Decreased time on phones and mistakes in scheduling by implementing scripts for new patient scheduling and procedure scheduling. Monitored daily schedule of patient appointments for 9 medical providers. Fostered team building with multiple team building activities, such as costume contests, bowling and catered lunches.

Administrative Assistant

• Apr 2007 - Sep 2009

Responsible for greeting clients upon arrival at the firm, as well as creating a warm and professional impressions upon callers to the firm. Interviewed and trained new employees. Organized electronic archival system for blueprints and scanned blueprints into this system and organized the physical blueprints, creating an extensive labeling and coding system. Tracked office supply usage and ordering. Responsible for greeting clients upon arrival at the firm, as well as creating a warm and professional impressions upon callers to the firm. Interviewed and trained new employees. Organized electronic archival system for blueprints and scanned blueprints into this system and organized the physical blueprints, creating an extensive labeling and coding system. Tracked office supply usage and ordering.

Club Manager/ Marketing Director

• Sep 2003 - Apr 2007

Responsible for supervising up to 5 employees and managing 300 member accounts at two fitness club locations. Initiated and oversaw all phases of employee hires and terminations. Managed conflict among staff, employees and members. Processed biweekly payroll and balanced bank accounts. Provided instruction to members on use of exercise equipment and performed sales script during daily appointments to boost membership numbers. Implemented marketing strategies to acquire new members and designed innovative monthly incentive programs to encourage member retention, including organizing free educational events for members about nutrition and weight loss. Created marketing materials to be used in distribution in local community and developed partnerships with local business owners in order to increase membership.