Chelsea Giles
Executive Director at Denials Management Inc.- Claim this Profile
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Bio
Carrie Heer
Chelsea is amazing at what she does. She is smart, outgoing, professional, and extremely knowledgeable about Dentistry and Periodontics. She has taught me so much about this business and about dentistry in general. She can do 20 things at once and still do them great. We are so lucky to have her as our practice manager!
Carrie Heer
Chelsea is amazing at what she does. She is smart, outgoing, professional, and extremely knowledgeable about Dentistry and Periodontics. She has taught me so much about this business and about dentistry in general. She can do 20 things at once and still do them great. We are so lucky to have her as our practice manager!
Carrie Heer
Chelsea is amazing at what she does. She is smart, outgoing, professional, and extremely knowledgeable about Dentistry and Periodontics. She has taught me so much about this business and about dentistry in general. She can do 20 things at once and still do them great. We are so lucky to have her as our practice manager!
Carrie Heer
Chelsea is amazing at what she does. She is smart, outgoing, professional, and extremely knowledgeable about Dentistry and Periodontics. She has taught me so much about this business and about dentistry in general. She can do 20 things at once and still do them great. We are so lucky to have her as our practice manager!
Credentials
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Fellowship, American Association of Dental Office Managers
AADOM
Experience
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Denials Management Inc.
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United States
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Individual and Family Services
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1 - 100 Employee
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Executive Director
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Apr 2016 - Jul 2023
In my most recent job, serving as the Executive Director and Head of HR, I strengthened overall employee job satisfaction, which was reflected in surveys and self-reports gathered during one-on-one meetings. This effort resulted in reduced absenteeism and a lower turnover rate. Additionally, I enhanced revenue, elevated employee job satisfaction, and boosted customer satisfaction by optimizing operations, identifying immediate process improvement opportunities, and spearheading projects to… Show more In my most recent job, serving as the Executive Director and Head of HR, I strengthened overall employee job satisfaction, which was reflected in surveys and self-reports gathered during one-on-one meetings. This effort resulted in reduced absenteeism and a lower turnover rate. Additionally, I enhanced revenue, elevated employee job satisfaction, and boosted customer satisfaction by optimizing operations, identifying immediate process improvement opportunities, and spearheading projects to streamline procedures across multiple departments. Some of my prominent achievements for this role are mentioned below: • Augmented $1M from July 2019 to July 2020 after starting as executive director by driving organizational growth, expanding facility partnerships, fostering collaborations, and generating direct referrals. • Accomplished significant results by analyzing previous insurance company responses, recognizing customer needs, and leveraging employee strengths to introduce compelling arguments in appeal letters. • Produced $5M+ in insurance funds and increased rate of overturned insurance denials during 2022-2023 period. Show less In my most recent job, serving as the Executive Director and Head of HR, I strengthened overall employee job satisfaction, which was reflected in surveys and self-reports gathered during one-on-one meetings. This effort resulted in reduced absenteeism and a lower turnover rate. Additionally, I enhanced revenue, elevated employee job satisfaction, and boosted customer satisfaction by optimizing operations, identifying immediate process improvement opportunities, and spearheading projects to… Show more In my most recent job, serving as the Executive Director and Head of HR, I strengthened overall employee job satisfaction, which was reflected in surveys and self-reports gathered during one-on-one meetings. This effort resulted in reduced absenteeism and a lower turnover rate. Additionally, I enhanced revenue, elevated employee job satisfaction, and boosted customer satisfaction by optimizing operations, identifying immediate process improvement opportunities, and spearheading projects to streamline procedures across multiple departments. Some of my prominent achievements for this role are mentioned below: • Augmented $1M from July 2019 to July 2020 after starting as executive director by driving organizational growth, expanding facility partnerships, fostering collaborations, and generating direct referrals. • Accomplished significant results by analyzing previous insurance company responses, recognizing customer needs, and leveraging employee strengths to introduce compelling arguments in appeal letters. • Produced $5M+ in insurance funds and increased rate of overturned insurance denials during 2022-2023 period. Show less
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Practice Administrator
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Apr 2009 - Jul 2015
At this position, I marketed our specialty practice within the general offices, offering hands-on support whenever necessary. I closely tracked referrals and evaluated the results of our marketing campaigns. I worked closely with the doctor and dedicated my personal time to becoming an industry expert, particularly in the domains of products and procedures. I developed insightful in-house and on-site educational presentations, doubling as Continuing Education Units (CEU) for licensed… Show more At this position, I marketed our specialty practice within the general offices, offering hands-on support whenever necessary. I closely tracked referrals and evaluated the results of our marketing campaigns. I worked closely with the doctor and dedicated my personal time to becoming an industry expert, particularly in the domains of products and procedures. I developed insightful in-house and on-site educational presentations, doubling as Continuing Education Units (CEU) for licensed professionals in our community and serving as an impactful marketing asset. I played a vital role in the planning, design, and relocation to our new practice, spearheading tasks such as organizing and hosting the grand opening event. Here are some measurable accomplishments from this position: · Played pivotal role in doctor's five-year plan to transition to larger practice by managing operating expenses, reducing budget, and increasing revenue. · Established and executed protocols across various areas, including patient care, human resources, insurance, billing, and supply chain management. · Deployed cost-effective measures and efficiency-improving procedures within clinic. · Ensured safety of patients and staff by optimizing utilization of time and resources. Show less At this position, I marketed our specialty practice within the general offices, offering hands-on support whenever necessary. I closely tracked referrals and evaluated the results of our marketing campaigns. I worked closely with the doctor and dedicated my personal time to becoming an industry expert, particularly in the domains of products and procedures. I developed insightful in-house and on-site educational presentations, doubling as Continuing Education Units (CEU) for licensed… Show more At this position, I marketed our specialty practice within the general offices, offering hands-on support whenever necessary. I closely tracked referrals and evaluated the results of our marketing campaigns. I worked closely with the doctor and dedicated my personal time to becoming an industry expert, particularly in the domains of products and procedures. I developed insightful in-house and on-site educational presentations, doubling as Continuing Education Units (CEU) for licensed professionals in our community and serving as an impactful marketing asset. I played a vital role in the planning, design, and relocation to our new practice, spearheading tasks such as organizing and hosting the grand opening event. Here are some measurable accomplishments from this position: · Played pivotal role in doctor's five-year plan to transition to larger practice by managing operating expenses, reducing budget, and increasing revenue. · Established and executed protocols across various areas, including patient care, human resources, insurance, billing, and supply chain management. · Deployed cost-effective measures and efficiency-improving procedures within clinic. · Ensured safety of patients and staff by optimizing utilization of time and resources. Show less
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Various
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Financial Services
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1 - 100 Employee
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Prior Experience Highlights
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May 1997 - Apr 2009
My Prior Experience Highlights: Assessment Coordinator/Case Manager, Rehabilitative Health Services, Idaho Falls, ID Sr. Probation & Parole Officer/ Pre-Sentence Investigator, Idaho Department of Corrections, Idaho Falls, ID My Prior Experience Highlights: Assessment Coordinator/Case Manager, Rehabilitative Health Services, Idaho Falls, ID Sr. Probation & Parole Officer/ Pre-Sentence Investigator, Idaho Department of Corrections, Idaho Falls, ID
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Education
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Idaho State University
Bachelor of Arts (BA), Social Work -
Lewis Clark State College
Community
