Experience

BrandXads, Inc.

• Advertising Services
• 1 - 100 Employee

• Account Manager

  • May 2023 - Present



Proctors Collaborative

• United States
• Performing Arts
• 1 - 100 Employee

• Corporate Partnerships Account Executive

  • Nov 2019 - May 2023



Saratoga Living

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Senior Account Executive

  • Jan 2018 - Nov 2019

• Account Executive

  • Jan 2018 - Jun 2019

  Works to sell advertising space in Saratoga Livings print and digital media publication. Combines intuition and research to find leads that fit the publication's target demographic. Responsibilities:Serve as the lead point of contact for all customer account management matters.Build and maintain strong, long-lasting client relationships.Negotiates contracts and close agreements to maximize profits.



Subsidium Technologies Inc.

• United States
• Telecommunications
• 1 - 100 Employee

• Account Manager

  • Sep 2016 - Oct 2017

  Technical Account Manager manages the communication and order flow of customer base. Primary responsibilities include providing support for customers, by developing and managing timelines and day to day activities (order, billing and trouble ticket resolution); managing project priorities and risks; communicating to key stakeholders and team members; developing processes and procedures for high-volume order entry and order flow; and, managing vendor and customer relationships. Manages lifecycle of assigned accounts. Also provides product support and serve as first point of contact all escalations. Show less



Level 3 Communications

• Telecommunications
• 700 & Above Employee

• Sr. Service Delivery Associate

  • Jan 2015 - Sep 2016

  • Processes IP/Data, Transport and Voice orders into various proprietary order entry systems for all customers in a timely manner related new installations, Record Changes, and Move-Add-Change (MAC). • Acts as first point of contact for internal/external customer service escalations. Addresses internal/external customer requests, complaints and issues in a timely manner and with a professional attitude. • Interacts with internal teams, their representatives and field personnel in a professional manner to provide service and support using multiple proprietary operating systems. • Provides coaching and mentoring to associates, gives feedback and input in developing, implementing and evaluating plans, work processes, systems and procedures to achieve annual goals, objectives and work standards • Testing new products / process in a UAT environment • Represent the SDA team as a senior on ICB / Special calls Show less



tw telecom

• United States
• Telecommunications
• 700 & Above Employee

• Order Entry Specialist

  • May 2012 - Jan 2015

  • Demonstrates end-to-end knowledge of company products, processes, and systems required to create orders with a high degree of accuracy. • Ensures that all orders contain correct specifications and comply with company policies, partnering with Account Team to resolve order package deficiencies. • Researches process documentation, training materials, and corporate communications to interpret complex issues and communicate information to stakeholders in a manner that is clear and concise. • Utilizes critical thinking skills to evaluate order packages and determine the most efficient course of action to translate order requirements into company systems. Show less

• Sr. Administrative Assistant

  • Mar 2008 - May 2012

  Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the Vice President / General Manager. Coordinated travel arrangements, maintained database and ensured the delivery of Reports. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work.



Goldstock's Sporting Goods

• Scotia, NY

• Sales Associate

  • 2002 - 2012



Boys & Girls Clubs of America

• United States
• Non-profit Organizations
• 700 & Above Employee

• Intern

  • Jan 2009 - Jun 2009