Director Of Operations

• Aug 2019 - Present

Program Manager

• Aug 2017 - Aug 2019

Instructional Designer/Project Manager

• 2012 - Aug 2019

Customer Service Representative/JBU Liaison

• Apr 2008 - May 2012

Server

• Jan 2008 - Oct 2011

Consistently maintained pleasant, unobtrusive environment for guestsAssisted in training incoming wait staff to enhance workplace performance and introduce procedures and policiesLead server in charge of quality control for all food, plates, and coworkers and responsible for demonstrating knowledge of all menu items and instructing other coworkers to gain knowledgeConstantly utilized interpersonal communication skills when providing guest assistance Demonstrated skillful public speaking capabilities and expedited resolution of clientele dissatisfactionRegularly able to multi-task and prioritize job duties to efficiently and effectively excel in service

Teacher Candidate

• Jan 2006 - Apr 2006

Created and implemented units and lesson plans to meet the needs of students with varying levels of educational aptitude for 9th grade Survey of Literature and 11th grade British LiteratureDeveloped and taught the Junior Research Paper including tutoring, individual conferencing, feedback, and establishing effective deadlinesUtilized examples to illustrate points made or explained and enthusiastically enjoyed assisting students in their learning processSolely responsible for assessment of students' work and performance and determined various methods for assessmentCommunicated effectively with students, parents, and other teachers.

Office Manager

• Jan 1998 - May 2003

Responsible for processing of monthly statements and balance inquiries and managing daily, weekly, quarterly, and annual sales reportsDeveloped formal system for employee file documentation and expanded filing system as organizational aid. Created and composed internal management guidelines for employee disciplinary policyResponsible for the continued education, training, and certification of new and experienced employeesMaximized revenues through efficient staffing, cost controls, and promotionsAssisted with hiring procedures, screening, and coordinating interviewsCreative product selection based on research of clientele in the buying areaAccountable for ordering products, managing invoices, and timely payment for inventory; Responsible for answering and responding to all calls, inquiries, orders, and customer communications