Experience

Burnetti, P.A.

• United States
• Law Practice
• 1 - 100 Employee

• Case Manager

  • Oct 2017 - Present

  • Manage files • Obtain medical records • Prepare cases for demand • Negotiate medical bills • Prepare closing statements • Prepare files for litigation • Regular communication with clients • Other duties as assigned; • Ability to proficiently prioritize • Excellent written and verbal communication skills • Understanding of legal terminology and procedures; • Ability to handle and maintain time sensitive material; • Critical thinking; • Attention to detail and accuracy; • Ability to handle heavy work load; 160+ cases • Ability to work independently as well as a team player; • Dependable and reliable; • Working knowledge of Microsoft Office including Word, Excel and Outlook; • Experience with Needles software Show less



Ciox Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Client Service Representative

  • Sep 2016 - Oct 2017

  • Received incoming requests for information and responds to requests by opening mail, assisting telephone inquiries, and retrieving facsimile inquiries in a timely manner. • Date stamps all requests and highlights pertinent data to facilitate processing. • Validated requests and authorizations for release of medical information according to established procedures and HIPAA guidelines. • Completed release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests and established procedures. • Performed quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing. • Provided excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems. • Demonstrated helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers. • Maintained working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information. • Maintained confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal • Adapted to change and respond to difficult and challenging situations in a professional manner. • Communicated with Manager on an on-going basis, providing information and data as requested including member’s changing needs and requests. • Accurately and efficiently utilized a computer for data input, retrieval of data and all other tasks associated with release of information services. • Worked with minimum supervision, organize workload and prioritize work tasks to meet production goals. Show less



GEICO

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Nov 2013 - Aug 2015

  • Counsel andassistpolicy holdersinpolicy changesincluding • Addressedcustomer complaints and performedconflictresolution. • Processedcustomer billingandpaymentrequests. • Deep knowledge of policy options and coverages • Outstanding customer service skills • Solid computer, grammar and multi-tasking skills • Ability to effectively communicate, verbally and in writing • Ability to work comfortably in a fast-paced, high-volume call center environment • Counsel andassistpolicy holdersinpolicy changesincluding • Addressedcustomer complaints and performedconflictresolution. • Processedcustomer billingandpaymentrequests. • Deep knowledge of policy options and coverages • Outstanding customer service skills • Solid computer, grammar and multi-tasking skills • Ability to effectively communicate, verbally and in writing • Ability to work comfortably in a fast-paced, high-volume call center environment



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer service associate

  • Oct 2009 - Nov 2013

  • Acknowledge and greet customers with a smile • Stand for long periods of time while checking out customers quickly and accurately • Balance registers • Provide excellent customer service • Help customers find the products they are looking for • Assist fellow associates as needed throughout the store • Bill payments and money transfers • Cashier management, 30+ cashiers • Cross trained as a Customer service manager. • Acknowledge and greet customers with a smile • Stand for long periods of time while checking out customers quickly and accurately • Balance registers • Provide excellent customer service • Help customers find the products they are looking for • Assist fellow associates as needed throughout the store • Bill payments and money transfers • Cashier management, 30+ cashiers • Cross trained as a Customer service manager.