Experience

PRIDEROCK CAPITAL PARTNERS, LLC

• United States
• Real Estate
• 1 - 100 Employee

• District Property Manager

  • May 2022 - Present

• Property Manager

  • Jan 2021 - May 2022

• Leasing Consultant

  • Jun 2017 - Jan 2021

  Scheduling community tours and touring prospective residents to ensure property occupancy goals are exceeded.Ensuring all resident balances are paid up to date and assisting residents in calculating their monthly rental payments.Coordinating monthly resident social events and managing the social event budget.Partnering with the maintenance team to ensure work orders are completed in a timely manner and the overall community is well-kept and in pristine condition at all times.Screening rental applicant credit, rental, and criminal records using a secure third-party system to ensure applicants meet our required criteria.Abiding by Fair Housing Laws at all times while retaining knowledge of current Fair Housing Law changes.Observing market trends in competing properties.Implementing a market survey on a weekly and monthly basis to ensure rental rates are consistent with local market rates.Developing strategies to generate new prospective resident traffic using social media and various online advertising sources.Providing expertise in the use of Yardi property management software to digitally store and track resident information and assisting residents with the use of our online rent pay system, RentCafe.Creating and distributing a monthly resident newsletter with engaging content to promote resident retention.Inspecting apartments prior to new move-ins to ensure they are in a safe, attractive, and fully functional condition.Inspecting apartments after move-outs to assess necessary repairs and the overall condition of the units, and determining potential charges due for damaged property.Reviewing lease documents with new and renewing residents to ensure that the lease agreements are mutually agreed upon by all parties and in alignment with the Apartment Association of North Carolina standards.Assisting the Regional Manager in determining renewal rental rates for expiring resident leases.



Holiday Inn Hotel and Convention Center

• Hospitality
• 1 - 100 Employee

• Front Desk Manager

  • Jun 2016 - Jun 2017

  Working 7am-3pm, 3-11pm, and 11pm-7am shifts at the front desk while assisting the sales department, maintenance, food and beverage, housekeeping, houseman and General Manager with various requests. Creating the weekly hotel schedule for all departments and processing time off requests. Recruiting, interviewing, hiring and training employees for the Front Desk department in alignment with IHG corporate standards. Managing the hotel’s rewards club program by meeting monthly enrollment quotas, applying employee rewards for enrolling guests, providing recognition for existing members by disbursing points, offering room upgrades, attending monthly program seminars, and promoting program loyalty by developing and offering incentives unique to the Wilmington, NC property. Providing expertise in the use of the hotel’s Central Reservation System (CRS), OPERA PMS. Overseeing the billing accuracy of guest stays and correcting any billing errors and service recovery compensation requests for all guests. Working with banks directly on behalf of the Holiday Inn by depositing room revenue checks and completing written refund approval forms to guest’s banks on request. Providing special assistance and information about local area attractions for guests and their visitors. Working with the Sales Director and Sales Coordinator in selling and assigning blocks of rooms, compiling and distributing welcome amenities, gathering information for groups and conventions, and billing travel agencies in addition to assisting in-house groups with any meeting room requests- especially on weekends when the Sales Department was not on duty.



National General

• United States
• Insurance
• 700 & Above Employee

• Associate Insurance Operations Representative

  • Mar 2015 - May 2016

  Accurately entered data and maintained data integrity in loan tracking applications to minimize risk and uphold internal standards. Completed a high volume of data entry by quickly and accurately processing loan-related task queues to meet productivity and quality requirements. Built insurance servicing skills and knowledge by soliciting performance feedback, participating in cross-training and learning additional processes and procedures to support multiple workflows and contributed to the effectiveness of team operations.



Lowes Foods

• United States
• Retail Groceries
• 700 & Above Employee

• Marketing Intern

  • Jul 2014 - Dec 2014



Holiday Inn Charlotte University

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • May 2012 - Jul 2014