Real Estate Agent

• Jul 2022 - Present

Body Piercer

• Feb 2013 - Mar 2020

Train and manage apprentice body piercers Keep track of inventory Place supply orders within allotted monthly budget Maintain regular full-time working hours Provide excellent customer service Answer phone calls and emails from customers Practice aseptic technique to keep all clients and employees safe Maintain current, state issued Body Piercer’s License Maintain certification in First Aid, adult CPR, and managing Bloodborne/Airborne Pathogens Use Ultrasonic devices and Autoclave sterilizers Mix harsh commercial solvents used in cleaning biohazardous waste Contain biohazardous materials Maintain strict level of cleanliness (mopping, sanitizing surfaces, sterilizing equipment) Maintain strict level of personal hygiene Connect with customers via social media, such as Instagram Operate cash register with speed and proficiency Suggest additional sale items based on customers’ purchases

Customer Advocate

• Apr 2013 - Jan 2015

Provide excellent customer service Answer inbound calls from AAA members experiencing vehicle troubles Use programs such as Google Maps, D/2000, and other mapping software to locate broken-down callers and dispatch service to their location with speed and proficiency Contact service providers to confirm service availability and time of service Contact emergency services on customer behalf if necessary Assist members in membership renewals Obtain customers payment information over secured phone line Transfer member to appropriate call center department if necessary Use my knowledge and skills in customer satisfaction to reduce call escalations Maintained regular full-time working hours and mandatory overtime during peak call seasons