Senior Manager of Sales Operations

• Feb 2023 - Present

- Support strategic planning and operating procedures within the Sales team (annual planning, capacity planning, quotas, budgeting, forecasting, compensation models/plans, SPIFFs, etc.) - Execute and enforce a sales operational cadence and assist in analysis of sales processes - Continuous review and analysis of sales performance, surfacing insights of performance health - Develop creative solutions to sales blockers or inefficiencies - Create and implement strategies that emphasize growth in accordance with our company revenue and efficiency goals Show less

Chief of Staff to the CEO

• Jun 2022 - Feb 2023

- Redesigned SDR, Sales, and Customer Success quota and compensation plans to align with company objectives. - Crafted narrative and build slides for quarterly Board meetings. - Authored Procurement policy, and built a proactive process for Software renewals. - Created a templatized system and deployed company wide OKRs with 100% participation. - Designed and managed organizational performance against defined KPIs. - Led bi-weekly Leadership, and monthly All Hands meetings. - Redesigned SDR, Sales, and Customer Success quota and compensation plans to align with company objectives. - Crafted narrative and build slides for quarterly Board meetings. - Authored Procurement policy, and built a proactive process for Software renewals. - Created a templatized system and deployed company wide OKRs with 100% participation. - Designed and managed organizational performance against defined KPIs. - Led bi-weekly Leadership, and monthly All Hands meetings.

Director, WW Sales Operations

• Oct 2021 - May 2022

- Hired as a Sr. Sales Operations Manager and quickly promoted to Director of Sales Operations Team. - Managed global team of 5 analysts and managers in the AMER, EMEA and APAC regions. - Owned planning and execution of territory management, creating 20+ regional packages and 60+ balanced AE territories. - Created and delivered detailed quarter end packages, surfacing details previously unavailable to leaders. - Built and deployed standardized pipeline dashboards in Clari, enabling more accurate forecasting. Show less

Revenue Operations Manager, Sales and Customer Success

• Apr 2021 - Oct 2021

- Member of Revenue Operations leadership team supporting Sales and Customer Success organizations.- Responsible for surfacing key insights, providing recommendations on areas for improvement andidentifying growth levers in order to set strategic direction.- Developed requirements for automation of renewal opportunities in Salesforce, ensuring accurateforecasting and proactive management of customers.- Built capacity model for launch of a new CS team to manage Mid Market and SMB accounts.- Strategic partner for the Sales organization and operational bridge between Sales leadership andaccount executives. Show less

Field Operations Manager

• Jan 2020 - Mar 2021

- Orchestrated weekly Revenue team forecasting meetings, preparing all data for the Sales leaders.- Built gSheet powered by Salesforce and formulas to automate weekly forecast meeting deck, reducingpreparation time by 90%.- Defined critical KPI metrics and built a team scorecard, by account executive, to manage performance.

Senior Operations Manager onsite @ Genentech

• Jul 2019 - Jan 2020

Operations Manager onsite @ Genentech

• Aug 2017 - Jun 2019

- Promoted to Senior Operations Manager, taking on additional responsibility leading special projectswith an increased focus on key programs and business initiatives for the client, vendor managementand high-level escalations.- Automated weekly activity reporting process resulting in 2.5-hour reduction weekly and 100% dataaccuracy.- Responsible for all scopes of service, adherence to SLA’a and KPI’s, development of Standard OperatingProcedures, maintaining top quality customer service, day-to-day operations and escalationmanagement.- Managed team of Client Services Consultants across three U.S locations for Genentech’s Commercialand Pharma Technical Functions, equating to $38M+ annual spend.- Led Supplier Forums in preparation for large hiring events in search of 130+ contractors for launch ofnew client site in Portland, OR and the annual “Blizzard” event, requiring additional 250+ contractors. Show less

Business Operations Manager

• Jan 2016 - Aug 2017

- Promoted to Business Operations Manager, overseeing performance of Global Procurement’s IndirectProcurement, Technology & Contingent Labor teams.- Built annual plans of record, led weekly Director staff meetings and consulted with category managers.- Project Manager: 2nd Half Cost Take-Out challenge adhering to strict time and budget constraints,working with Directors to consolidate initiatives – upon departure, on track for over $50M in savings.ensuring strategic priorities and savings goals were on track. Show less

Category Intelligence Analyst

• Nov 2015 - Jan 2016

- Fully revamped and automated monthly reporting, reducing turnaround time by 60% and resulting inpromotion to Business Operations Manager.

Separation Management Office - Contract Readiness Team

• Dec 2014 - Oct 2015

- Executed separation and management of assignment notifications for over 7,000 global third partysupplier contracts, adhering to all local laws and requirements in over 150 countries worldwide.- Oversaw the activities of five contingent workers, leading them through daily tasks.

Strategic Procurement Analyst

• Sep 2012 - Dec 2014

Strategic analyst spanning four diverse teams (Strategic Business Partners, Hardware, Human Resources, and Compliance and Social Responsibility) working to increase productivity, cost savings and adherence of corporate compliance. - Coordinated and facilitated ES Americas Summit in Plano, TX, generating over $171M in pipeline savings for FY15.- Developed and delivered training of for a new Supplier Relationship Tool, resulting in high-level proficiency across Global Procurement.- Created and recorded HP supplier training for the Compliance and Social Responsibility annual environmental footprint reporting, leading to increased accuracy of supplier completed template. - Developed of business continuity plans designed to alleviate continuity risk for ES Americas team. Show less

Global Procurement - Business Services Intern

• Jun 2012 - Aug 2012

Collaborated with a senior executive sponsored team in developing an improved consulting labor procurement process. Engaged with external consulting firms to evaluate proposals as well as internal analysis of data with the global category manager and reported findings to management. This effort industrialized a consulting rate card with over 10,000 line items of data and streamlined a process that impacted over $200M in annual spend.

Promotions and Marketing Intern

• Dec 2011 - Jan 2012

- Collected quantitative and qualitative data from prior marketing campaigns. - Developed new seasonal radio commercials. - Analyzed P&L from FY11 to generate merchandise order for FY12 and FY13. - Collected quantitative and qualitative data from prior marketing campaigns. - Developed new seasonal radio commercials. - Analyzed P&L from FY11 to generate merchandise order for FY12 and FY13.