Experience

M3COM

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Operations Center Technician

  • May 2023 - Present

  Directly involved in the support and maintenance of M3COM of Virginia’s cloud, colocation and Telecom customers. This position will serve as the first line support for enterprise level customers, troubleshoot various advanced issues escalate tickets to various vendors or inside engineering staff, and handle in-depth troubleshooting of issues encountered by customers. Directly involved in the support and maintenance of M3COM of Virginia’s cloud, colocation and Telecom customers. This position will serve as the first line support for enterprise level customers, troubleshoot various advanced issues escalate tickets to various vendors or inside engineering staff, and handle in-depth troubleshooting of issues encountered by customers.



Sammons Financial Group Companies

• United States
• Financial Services
• 700 & Above Employee

• Technical Support Analyst

  • Oct 2022 - Apr 2023



Belcan

• United States
• Information Technology & Services
• 700 & Above Employee

• Service Desk Analyst

  • Feb 2022 - Oct 2022



MTX Group

• United States
• Information Technology & Services
• 700 & Above Employee

• Information Technology Help Desk

  • Feb 2021 - Feb 2022

  • Using Microsoft Excel to correct patient’s information in the Salesforce database to make sure everything lines up. • Accommodating on-site technicians, site managers, and flow monitors on their requests to be added to a vaccination site. • Updating patient’s name, DOB, zip code, email address, etc to make sure their information is correct in the database. We wanted to make sure the patient’s information is correct when before their appointment for the COVID vaccine arrives. • Receiving phone calls from on-site employees to reset passwords, troubleshooting issues including tablets and devices, and giving out appointment details for a patient. • Provide inbound and outbound contact center interactions related to technical support. • Provide day-to-day logging, tracking and resolves reported end user problems, concerns, and/or service requests. • Provides appropriate customer service support for the end user around log in issues and navigating the grant application system. Show less



University of Kentucky

• United States
• Higher Education
• 700 & Above Employee

• Student Intern

  • Jan 2020 - May 2020

  • Analyzed Gaming-VR technology to assist with creating and developing research for patients who have long-stay in hospitals. The goal is to prove that this gaming tech can improve patient’s mental state. • Researched about Cybersecurity, mobile app developments and malware issues by using CoLab technology and software to evaluate emerging policy issues and solutions to these issues. • Helped with daily information technology (IT) tasks, including learning more about social media listening using Sales Force, the number one media software. The goal is using excel from campus-related feedback to improve data-gathering. • Assisted other student’s intern with ideas on making the workspace conductive and appealing to students. Show less

• Student Office Assistant

  • Jun 2019 - May 2020

  • Provided excellent customer service for guests by answers and solutions to all their questions and needs through person or over phone calls. • Compiled and delivered promotional items and marketing materials that are being utilized for on campus recruiting events. • Assisted the Student Affairs Staff by filing current records and preparing older records for confidential recycling process. • Organized office’s supply quantities with Microsoft Excel to update and determine how much supplies the office needs. Show less

• Administrative Assistant

  • Jan 2018 - May 2019

  • Supported staff with various programs by taking attendance, and compiling and reporting feedback from students about the event. • Maintained a safe and clean environment for students and staff to enhance their experience in the office. • Provided feedback and suggestions on ways the office can engage with students. • Used Microsoft Excel to record student’s attendance and feedback on programs and activities.



Advantage Solutions

• Advertising Services
• 700 & Above Employee

• Salesperson

  • Jun 2017 - Dec 2017