Lenny Chege

Field Services Engineer at Talinda East Africa
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Contact Information
us****@****om
(386) 825-5501
Location
Nairobi County, Kenya, KE
Languages
  • English -
  • Kiswahili -
  • French -

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Credentials

  • Aruba Network Security Essentials
    HPE Aruba Networking
    Sep, 2023
    - Oct, 2024
  • Basic Digital Skills
    eMobilis Mobile Technology Institue
    Sep, 2016
    - Oct, 2024
  • Fortinet Network Security Expert Level 3: Certified Associate
    Fortinet
    Mar, 2023
    - Oct, 2024
  • Fortinet Certified Fundamentals Cybersecurity
    Fortinet
    Jan, 2023
    - Oct, 2024
  • Fortinet Network Security Expert Level 1: Certified Associate
    Fortinet
    Jan, 2023
    - Oct, 2024
  • Fortinet Network Security Expert Level 2: Certified Associate
    Fortinet
    Jan, 2023
    - Oct, 2024

Experience

  • Talinda East Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Field Services Engineer
      • Jan 2023 - Present

      1. Repaired and maintained customer equipment effectively and efficiently. 2. Caried out pre-installations and installation of enterprise grade networks to hotels and other stakeholders. 3. Provided remote call pre-qualification and provided remote fixes wherever possible. 4. Documented and reported technical issues where necessary. 5. Installed and configured firewalls and network security measures. 6. Provide equipment training as required to customers. 7. Designed and Deployed IPTV, CCTV, Access control, Telephony and Network solutions in hotels. 8. Provided network routing and switching support in Vlans, and layer 3 configurations. 9. Provided annual maintenance to hotels and other stakeholders. 10. Designed new solutions and deployed said solutions with 99% success rate. Show less

  • Alliance Management Systems
    • Kenya
    • Software Development
    • 1 - 100 Employee
    • Senior ICT Support, Project and Commercial Manager
      • Nov 2019 - Jan 2023

      • Manage the organization's company workforce and third-party consultants, with assistance from Human Resources. •Managed software deployment projects for five hospitals to 100% completion • Ensured adequate technical and organizational safeguards to protect the continuity of IT infrastructure services within the company. • Developed and implemented operational strategies and procedures to ensure the liquidity and sustainability of the company. • Protected data integrity and protection through security appliance monitoring, backups and virus mitigation using Sophos Firewall, Kaspersky Antivirus, • Managed AMS ERP hardware & related connectivity environment. • Developed technical skills and knowledge and build awareness of IT industry developments • Maintained all logs for equipment and users within the company • Recommended, scheduled, and performed software and hardware improvements, upgrades, patches, reconfigurations as and when necessary • Developed design requirements for the development and deployment of system updates • Monitored and improved operational performance by increasing revenue streams, reduction of project timelines and increase of employee renumeration after project completion. • Integrated hardware and software components into target systems • Developed design requirements for new and upgraded solutions • Developed and executed test plans to ensure system functionality • Communicated with stakeholders; existing and potential customers, negotiated financials and closed new clients. Show less

  • Metropolitan Hospital Nairobi
    • Kenya
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Information Technology Support Specialist
      • Jan 2019 - Nov 2019

      1. Install and configure computer systems and applications within the company2. Respond to customer inquiries and assist in troubleshooting and resolving challenges3. Actively update, maintain and monitor all aspects of computer networks4. Resolve technical issues related to network interruptions5. Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems6. Maintain a working log detailed all required system updates, as well as the date of completion7. Organize and file documentation pertaining to warranties and instructional guides for computer hardware8. Assist management in creating training materials pertaining to computer troubleshooting and usage Show less

    • Information Technology Support Officer
      • Feb 2018 - Jan 2019

      1. Install and configure computer systems and applications within the company2. Respond to customer inquiries and assist in troubleshooting and resolving challenges3. Actively update, maintain and monitor all aspects of computer networks4. Resolve technical issues related to network interruptions5. Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems6. Maintain a working log detailed all required system updates, as well as the date of completion7. Organize and file documentation pertaining to warranties and instructional guides for computer hardware8. Assist management in creating training materials pertaining to computer troubleshooting and usage Show less

  • United States International University - Africa
    • Kenya
    • Higher Education
    • 400 - 500 Employee
    • Information Technology Support Specialist
      • Jun 2017 - Feb 2018

      1. Consulting with IT managers and other departments as required. 2. Providing IT assistance to staff and customers. 3. Training end-users on hardware functionality and software programs. 4. Resolving logged errors in a timely manner. 5. Monitoring hardware, software, and system performance metrics. 6. Updating computer software. as well as upgrading hardware and systems. 7. Maintaining databases and ensuring system security. 8. Documenting processes and performing diagnostic tests. 9. Keeping track of technological advancements and trends in IT support. Show less

    • Information Technology Support Specialist
      • Jan 2017 - Apr 2017

      1. Liaise with the ICT department is fixing hardware problems on machines. 2. Restart and monitoring Citrix servers. 3. Liaise with my partners to ensure machines in their allocated laboratories are in working condition. 4. Assist lecturers during practical classes. 5. Liaise with the networking team to ensure the internet in all laboratories is up and running perfectly. 6. Assisting in coordination and allocation of exams to different laboratories. 7. Fixing and maintaining networking devices in the office. 8. Creation and deployment of image backups for ICT laboratory and CEH training tools. 9. Installed IBM training operating system and made an image backup. 10. Manage teaching laboratories on a daily basis to ensure smooth running and transitions during classes. 11. Keep inventory on each laboratory machines. 12. Update software needed in the teaching laboratory. 13. Assist faculty staff in setting up conference meetings. 14. Supervise interns allocated to each laboratory Show less

  • Kenya Wildlife Service
    • Environmental Services
    • 300 - 400 Employee
    • IT Intern
      • Sep 2012 - Dec 2012

      1. Managing and troubleshooting networks 2. Troubleshooting clients computers, 3. Fixing and replacing damaged machines, 4. Installing routers for departments, 5. Accepting procured machines on behalf of the IT department, 6. Adding new machines into the company domain and exchange servers 1. Managing and troubleshooting networks 2. Troubleshooting clients computers, 3. Fixing and replacing damaged machines, 4. Installing routers for departments, 5. Accepting procured machines on behalf of the IT department, 6. Adding new machines into the company domain and exchange servers

Education

  • Jomo Kenyatta University of Agriculture and Technology
    Bachelor’s Degree, Business Information Technology
    2011 - 2016
  • Njumbi Boys High School
    High School, High School/Secondary Diplomas and Certificates
    2007 - 2010

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