Experience

Elegant Fare Catering & Events
• United States
• Events Services
• 1 - 100 Employee
• Sous Chef

  • Oct 2022 - Present

Paradigm Property & Facility Management Services
• India
• Consumer Services
• 1 - 100 Employee
• Client Relations Representative

  • Mar 2017 - Present


RDI Corporation

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• New Dealer Trainer

  • Sep 2013 - Present

  New Dealer Trainer Train and coach retail business owners on how to utilize and offer Synchrony Financial private label credit cards to their customers. • Facilitate trainings over the phone with WebEx • Guide merchants through registration of online site that supports four pillars of their business: Sales, Marketing, Operations and Training • Contact merchants in various industries through dial campaigns to relay important information specific to their financing programs New Dealer Trainer Train and coach retail business owners on how to utilize and offer Synchrony Financial private label credit cards to their customers. • Facilitate trainings over the phone with WebEx • Guide merchants through registration of online site that supports four pillars of their business: Sales, Marketing, Operations and Training • Contact merchants in various industries through dial campaigns to relay important information specific to their financing programs



Teasdale Fenton Carpet Cleaning & Restoration

• Collections Specialist/Customer Service Representative

  • Sep 2012 - Present

  Customer Service Representative/Collection Specialist • Scheduling in-home services via online interface. • Answer telephone inquiries from customers and stores regarding the status of units and other service issues. • Assist with new employee training including policies, services. • Assist clientele as they enter office and via phone. • Perform filing, data management, drafting and editing short office memos. • Assist with all other office administrative duties. • Customer Service Representative Collection Specialist Responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency • Reviewing open accounts for collection efforts. • Making outbound collection calls in a professional manner while keeping and improving customer relations. • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner. • Collect customer payments in accordance with payment due dates. • Identify issues attributing to account delinquency and discuss them with management. • Review and monitor assigned accounts and all applicable collection reports. • Provide timely follow-up on payment arrangements. • Mail correspondence to customers to encourage payment of delinquent accounts. • Faxes documents to accounts and follow up. Show less



Hong Kong and Shanghai Banking Corporation

• India
• Banking
• 1 - 100 Employee

• District Specialist to The Vice President

  • Jun 1999 - Jan 2009

  • Coordinated component administrative tasks of a highly complex nature; • Provided administrative and clerical support to assigned manager(s); • Initiated and recommended changes in procedures as required; • Provided technical assistance and managed complex projects as assigned. • Schedule monthly meetings and handle travel arrangement for Vice President and 10 branch sales managers and staff • Prepared all necessary paperwork and audio/visual materials process travel expense reports. • Prepare all written correspondence, invoice and administrative reports for Vice president and staff. • Track budget and prepared daily, weekly, monthly, quarterly and annual reports. • Implemented Electronic Mail system for staff, resulting in faster communication and quicker response to headquarters request. • Trained Sales Staff/Assistants and Tracked/Scheduled training for district; • Prepared and tracked performance management for the Sales Staff. • Assisted Human Resource Department in coordinating job fairs for the district; HSBC (HFC/Beneficial), Sales Assistant to Branch Sales Manager Forest Park, Blue Ash and Sharonville Ohio • Provided detailed administrative and clerical support to the Branch Sales Manager and Sales staff. • Initiated, processes and tracks sales staff schedule changes; troubleshoots and resolves scheduling problems; monitors enrollments and staff loads. • Perform complex and detailed mortgage contract/notes auto loans etc. with accuracy and speed. • Prepared and notarized confidential mortgage notes with accuracy and speed. • Responsible for overall operations of branch i.e. bills; answering phones; greeting customers; receiving and posting customer’s payments; resolving customer service issues; balancing and managing daily cash etc. Show less



Fifth Third Bank

• United States
• Civic and Social Organizations

• Reconciliation Specialist

  • Jun 1995 - Jun 1999

  Reconciler in Operations Department - Input and balancing major accounts; Data Processing; filing; clerical duties; balancing; encoding checks with speed and accuracy; training new employees; meeting dead lines and pick up and delivery of checks to Federal Reserve Bank. Reconciler in Operations Department - Input and balancing major accounts; Data Processing; filing; clerical duties; balancing; encoding checks with speed and accuracy; training new employees; meeting dead lines and pick up and delivery of checks to Federal Reserve Bank.