Experience

Equinix Asia-Pacific

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Assistant Project and Program Manager

  • Feb 2019 - Present

  - Manage new or existing customer deployment across IBXs regionally - Point of contact for internal and external stakeholder, manage project timeline to meet target date - Manage project change request, point of escalation, and maintain high customer satisfaction - Develop project plan, monitor and control project execution to ensure smooth project delivery - Analyze project risk and provide mitigation plan to meet objective within approved timeframe - Customer advocacy, direct and focus on what deemed to be the best for client throughout project service delivery Show less



Equinix Singapore Pte Ltd

• Singapore

• Implementation Manager

  • May 2016 - Feb 2019

  - Lead, planning and implement on colocation, private cage and suite across data centers. - Co-ordinate and manage project with internal cross-functional teams, documentation for all implementations and services. - Manage external technology and consulting vendor/ partner relationship for service delivery. - Manage customers’ expectations, build good rapport and to offer solutions to customers’ operations issues and problems. - Manage Sales Order provisioning process and ensure prompt & correct upload of operations information into database. - Ensure implementation of services execute smoothly and handover project to client by committed effective date - Support AP IT / Marketing on testing, development and enhancement of customer interfacing systems e.g. ECP and Siebel. - Provide site support and maintain communication links for key customers or customers with managed services during a major IBX incident where services are disrupted. Show less



Singtel

• Singapore

• Engineer, IPTV Infrastructure Management & Assurance

  • Nov 2015 - May 2016

  - Involved in operations and maintenance of SingtelTV platform and provide Tier 2&3 support in incident management. - Review and establishes new procedures as and when necessary as a continuous improvement effort to improve service quality and customer satisfaction for mioTV service. - Perform monitoring of the performance, reliability and availability of IPTV platform. - Support Engineering & Product team in the expansion of IPTV and Application Systems to meet BAU growth. - Manage the financial health of department (includes Capex and Opex). Show less



Hewlett-Packard

• United States
• Information Technology & Services
• 300 - 400 Employee

• Customer Engineer

  • Jun 2011 - Nov 2015

  - Deliver reactive onsite support services on full set of enterprise products (Proliant servers & HP storage).- Deliver a range of technical support services including hardware break/fix, new deployment, product demo.- Handle MNC/SME level customer relation problems and escalations. - Manage and lead projects/programs in the team. Deliver account management to a full account load, manage medium accounts and a limited number of major accounts. Impact through the accuracy and quality of the services provided on full account assignment. - Assist in generating more leads, Sales and Revenue in the team. Show less

• Customer Engineer Teamlead

  • Sep 2009 - May 2011

  - Manage day-to-day planning, operation and problem-solving so that a team meets it required level of service.- Monitoring the team's performance on the repair operations to make sure that the team stays on schedule and meets their performance metrics.- Develops the team to ensure they consistently deliver the needed performance.- Monitors individual team members to identify and schedule required training.- Staying close enough to team members to recognize their shortcomings or weaknesses and address these.- Communication link between the front-line and management includes reporting of team performance metrics.- Resource planning for on-going and up-coming for repair operation process.- Handling high profile customers, escalation and urgent cases.- Handling high level technical related issue within product repair operation process. Show less