Delivery Services Director - Client Excellence

• Oct 2022 - Present

Project Director

• Jun 2022 - Sep 2022

Oversee delivery of IT projects across multiple domains and industry sectors. Principal function to engage senior management of client organizations to overcome complex project issues to ensure successful delivery of projects. Supervises and coaches project managers on navigating difficult challenges encountered.

Director of Projects

• Jun 2021 - Jun 2022

Oversee with P/L responsibilities, the provision of application and infrastructure maintenance support to GovTech and IHIS for the upkeep of Singapore Government IT services, covering:• Ministry of Education• Department of Statistics (Ministry of Trade and Industry)• Monetary Authority of Singapore (Ministry of Finance)• National Library Board• POLWEL Co-operative Society (Police Welfare)• NUH | NHG | KTPH | AIC (MOH Holdings) Oversee with P/L responsibilities, the provision of application and infrastructure maintenance support to GovTech and IHIS for the upkeep of Singapore Government IT services, covering:• Ministry of Education• Department of Statistics (Ministry of Trade and Industry)• Monetary Authority of Singapore (Ministry of Finance)• National Library Board• POLWEL Co-operative Society (Police Welfare)• NUH | NHG | KTPH | AIC (MOH Holdings)

Advisory

• Mar 2020 - May 2021

Advisory on program and project management. Advisory on program and project management.

Chief Operations Officer

• May 2019 - Feb 2020

- Project delivery supervision- Standardization of operational processes- Manpower competency development - Project delivery supervision- Standardization of operational processes- Manpower competency development

Operations Director

• Aug 2006 - May 2019

Oversee the delivery of IT and smart technology projects in commercial and government/defense sectors. Oversee the delivery of IT and smart technology projects in commercial and government/defense sectors.

Director of Operations

• Apr 2000 - Jul 2006

Head of Operations overseeing the delivery of turnkey technology projects to government and homeland security agencies. Head of Operations overseeing the delivery of turnkey technology projects to government and homeland security agencies.

General Manager

• May 1997 - Apr 2000

Head of business unit. Secured and completed turnkey power system control projects at utilities and oil and gas installations in Asia and the Middle East. Head of business unit. Secured and completed turnkey power system control projects at utilities and oil and gas installations in Asia and the Middle East.

Managing Director

• Oct 1996 - Apr 1997

Set up Asia office. Established partnerships with CAD/CAM solution providers in Singapore, Thailand and China. Set up Asia office. Established partnerships with CAD/CAM solution providers in Singapore, Thailand and China.

Senior Manager

• Mar 1994 - Sep 1996

- Senior Project Manager delivering remote monitoring and control systems to electrical substations in Thailand.- Member of global bid team that secured a USD8m Energy Management System contract in China.- Secured a USD1.5m remote monitoring and control system contract at a co-generation plant in Thailand. - Senior Project Manager delivering remote monitoring and control systems to electrical substations in Thailand.- Member of global bid team that secured a USD8m Energy Management System contract in China.- Secured a USD1.5m remote monitoring and control system contract at a co-generation plant in Thailand.

Product Support Specialist

• Sep 1992 - Mar 1994

Once single-handedly restored the Asia computer center of a major shipping line in 3 days following a major system crash, surpassing an initial estimated recovery time of 10 days. Highly commended for courage, determination and innovative recovery approach. Once single-handedly restored the Asia computer center of a major shipping line in 3 days following a major system crash, surpassing an initial estimated recovery time of 10 days. Highly commended for courage, determination and innovative recovery approach.

Senior Technical Support Representative

• Sep 1990 - Sep 1992

- Secured new maintenance contracts and generated fresh revenue from parts sales and technical support services to customers across Southeast Asia, Hong Kong and China. - Designed and implemented logistics tracking system to monitor parts repair turnaround time to and from the US factory. Improved service time by over 60%. - Secured new maintenance contracts and generated fresh revenue from parts sales and technical support services to customers across Southeast Asia, Hong Kong and China. - Designed and implemented logistics tracking system to monitor parts repair turnaround time to and from the US factory. Improved service time by over 60%.

Engineer

• May 1984 - Sep 1990

- Technical Lead of a S$26m real-time Energy Management System.- Lead Software Engineer of a S$24m real-time Supervisory Control and Data Acquisition (SCADA) System.- Software developer of a Fault Control Information System. - Technical Lead of a S$26m real-time Energy Management System.- Lead Software Engineer of a S$24m real-time Supervisory Control and Data Acquisition (SCADA) System.- Software developer of a Fault Control Information System.