chee kee yong

Head of Customer Services, Commercial Strategy & Marketing at Sepang International Circuit
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY
Skills

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Experience

  • Sepang International Circuit
    • Malaysia
    • Events Services
    • 1 - 100 Employee
    • Head of Customer Services, Commercial Strategy & Marketing
      • 2011 - Present

      Customer Experience & Satisfaction: Customer surveys & satisfaction scores, product development & customer experience improvement initiatives. Event Ticketing: Large event, multi-sales channel, multi-sales campaign & promotions, admission management, sales & admission policies, budget management. Motorsports Retail Operations: Multi-channel, facility & ride/tour bookings Team Development & Service Delivery: Building and motivating team performance Systems Operations: Transaction Systems, System configurations, implementations, training, administration. Project Management: Project crystallisation, scoping, on-time & on-budget management Vendor Management: Relationship management, payment & dispute resolution Show less

  • Axcess Tickets Sdn Bhd
    • Marketing & Business Development, Senior Manager
      • 2006 - 2010
  • Shell Trading Malaysia Sdn Bhs
    • Distribution Joint-Venture & Strategic Alliance
      • 1998 - 2000

Education

  • University of Melbourne
    Bachelor of Engineering (B.Eng.), Mechanical & Manufacturing
    1988 - 1991
  • Sekolah Menengah Methodist, Kuala Lumpur
    1976 - 1986

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