Chee Hong Teo

Product Manager at FCS Computer Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY
Languages
  • English -
  • Malay -
  • Mandarin -
  • Cantonese -
  • Hokkien -
  • Hakka -
  • Indonesian -
Skills

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Bio

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Credentials

  • Upsell
    TSA Solutions

Experience

  • FCS Solutions
    • Singapore
    • Hospitality
    • 100 - 200 Employee
    • Product Manager
      • Jan 2017 - Present

      - Determines customer needs & desires by specifying the research needed to obtain market information.- Manage product lifecycle, from the strategic planning to actual system deployment- Design and review Product Requirement Documents for Property Management System- Assist Sales Team to understand product's selling point- Contributes to team effort by accomplishing related results as needed- Work closely with Developer Team - Determines customer needs & desires by specifying the research needed to obtain market information.- Manage product lifecycle, from the strategic planning to actual system deployment- Design and review Product Requirement Documents for Property Management System- Assist Sales Team to understand product's selling point- Contributes to team effort by accomplishing related results as needed- Work closely with Developer Team

  • Springer-Miller Systems
    • United States
    • Software Development
    • 100 - 200 Employee
    • Customer Success Specialist
      • Mar 2015 - Dec 2016

      Implementation team Implementation team

  • Prince Hotel & Residence Kuala Lumpur
    • Malaysia
    • Hospitality
    • 1 - 100 Employee
    • Front Office Manager
      • Nov 2014 - Mar 2015

      -Lead PMS reconfiguration project-Improved PMS user experience-Assisted Revenue Manager to configure rates-Implemented cost revenue transfer to F&B department-Restructured entire Front Office SOPs-Introduced daily/weekly/monthly Front Office training modules -Lead PMS reconfiguration project-Improved PMS user experience-Assisted Revenue Manager to configure rates-Implemented cost revenue transfer to F&B department-Restructured entire Front Office SOPs-Introduced daily/weekly/monthly Front Office training modules

  • Le Méridien Hotels & Resorts
    • Hospitality
    • 700 & Above Employee
    • Front Office Manager
      • Mar 2013 - Sep 2014

      -Upkeep Le Meridien Branding-Improvised Upsell by hosting internal training-Lead brand standards, GEI, STARGUEST projects-Involved actively in Starwood Careers project-Reduced turnover rates within the department.-Increased Starvoice rates -Upkeep Le Meridien Branding-Improvised Upsell by hosting internal training-Lead brand standards, GEI, STARGUEST projects-Involved actively in Starwood Careers project-Reduced turnover rates within the department.-Increased Starvoice rates

  • Sheraton Hotels & Resorts
    • United States
    • Hospitality
    • 700 & Above Employee
    • Front Office Manager
      • May 2011 - Feb 2013

      Main job scope focuses on managing FO teams, P&L, budgeting, manning, LRA (mystery shopper), GEI (Guest Experience Index, powered by GFK) & SPG (loyalty membership program). Handled most of the important Government Leaders in China and received numerous compliments. Changed and improved property GEI & LRA after implemented ‘On Brand’ Sheraton Experience through internal training to all associates. Main job scope focuses on managing FO teams, P&L, budgeting, manning, LRA (mystery shopper), GEI (Guest Experience Index, powered by GFK) & SPG (loyalty membership program). Handled most of the important Government Leaders in China and received numerous compliments. Changed and improved property GEI & LRA after implemented ‘On Brand’ Sheraton Experience through internal training to all associates.

  • The Westin Kuala Lumpur
    • Malaysia
    • Hospitality
    • 1 - 100 Employee
    • Manager on Duty
      • Aug 2007 - May 2011

      Main job scope focuses handle guest enquiries, complaints, FAM Groups, duty roster scheduling, requisite FO stock, night audit. Acted as AFOM during his absence Main job scope focuses handle guest enquiries, complaints, FAM Groups, duty roster scheduling, requisite FO stock, night audit. Acted as AFOM during his absence

  • The Westin Kuala Lumpur
    • Malaysia
    • Hospitality
    • 1 - 100 Employee
    • Front Office Team Leader
      • May 2006 - May 2007

      Room Control

    • Guest Service Agent
      • May 2005 - May 2006

      Arrival, Departures, SPG enrolment & RoomUpsell

  • Country Heights Holdings Berhad
    • Malaysia
    • Real Estate
    • 1 - 100 Employee
    • Guest Service Agent
      • 2003 - 2005

      The Mines Beach Resort & SpaArrivals & Departures The Mines Beach Resort & SpaArrivals & Departures

Education

  • Kolej KDU
    High School Diploma, Hospitality Administration/Management
    1999 - 2000

Community

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