Senior Consultant

• 2018 - Present

Consultant

• Nov 2016 - Oct 2018

Change Management Analyst

• Oct 2014 - Feb 2015

Project: Business Improvement Initiative – System Enhancement• Conducted design workshops with clients to gather design requirements for 6 HSBB products with new Access type• Worked closely with the solution architect to provide solution and come out with functional designs to the new enhancements• Performed system testing on CRM system on product configuration and order capture process• Lead a change management team and work on estimation of man-days for the whole training delivery based on standard delivery approach• Delivered master trainers training for over 300 users who are impacted upon project go-live. • Planned a challenging timeline on training materials development, Train-the-Trainer sessions, Training Curriculum, Master Trainer Nomination from various Line of Business, Training Environment Readiness, weekly status reporting on training planning progress, daily reporting and escalation to management on training attendance to make sure no blocker to project roll-out

Business Analyst

• Aug 2014 - Oct 2014

Project: Production Support Analyst on BSS transformation project for the 2nd largest telecom service provider in Malaysia• Act as subject matter expert to assist stakeholders on the system transformation• Managed issue raised from business user from all branches across Malaysia• Lead a team to handle daily fall-out orders from various systems on a timely manner• Strategized the team to push through approximately 1000 orders daily• Worked closely with management lead on daily reporting to project director

Business & System Integration Analyst

• Jul 2013 - Aug 2014

Project: End-to-End implementation of CRM, Billing, Assurance system with Oracle in a national telecommunications company• Conducted design workshops with clients to gather business requirements for migration of product configuration from BAU to a new CRM and Billing platform• Lead a team to perform system testing in Billing Management scenarios to ensure accuracy of information captured and flow down to bills, financial reports, external billing system, and integration between different payment systems• Lead a team to perform Migrated Data Integration testing on migrated data in testing environment for Order Management and Service Assurance• Conducted sessions to assist client from different Line of Business to clear 5000 in-flight orders in BAU systems before migrating to new platform.• Monitor BAU system on daily basis by generating system report to ensure no new order is created during BAU system production freeze period for migration• Presented weekly status meetings to management level