Head of Business Development

• Aug 2022 - Present

CEO and Founder

• Sep 2017 - Present

it is a non-profitable organisation that is out promote and support girls education and also provide skills and training to financially empower women in the rural area . it is a non-profitable organisation that is out promote and support girls education and also provide skills and training to financially empower women in the rural area .

Customer Service Representative

• Aug 2021 - Jan 2023

Help manage current customer accounts.Deal with a high volume of inbound and outbound phone calls.Maintain relationships with carriers and customers.Provide exceptional customer service to customers and carriers.Solve customer and carrier problems and help resolve issues.Provide shipment quotes for customers and set up shipments as required by customers.Excellent multitasking skills within their work space as well as computer software programs.Be a professional representative of our company that other employees look up to. Show less

Customer Service Specialist

• Feb 2021 - Jan 2023

Manage large amounts of incoming phone callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesTake the extra mile to engage customers Show less

Sales And Marketing Representative

• Oct 2020 - Nov 2021

*Understand Your Market that is carried we had an effective market research to know the prevailing prices in the market to set a penetration pricing system and also to the client phycology and market mechanism.*Focus on the Right Leads.*Prioritize Your Company Above Yourself that is setting monthly sales attainable objectives *Leverage Your CRM. .*closing deals with clients and making sure clients are satisfied within the possible deadline.*Organizing marketing champagne and strategies to increase company's sales *Build Trust Through Education continuing building client and informing them with reliable information about the company Show less

COMMUNITY DEVELOPMENT VOLUNTEER (Yaoundé Projects)

• Sep 2018 - Nov 2021

Key responsibilities Coordinate and implement the organization’s core programmes Support in fundraising activities Coordinate the activities of the organization in close collaboration with key partners Identify, recommend and implement interventions with pre-determined objectives Conceive, design and rollout community development projects Support in community mobilization Conduct needs assessments & rollout training Design and utilize monitoring & evaluation tools Compile community profiles and map areas for new developments Provide partners with the required technical assistance for policy development & rollout Show less

COMMUNITY DEVELOPMENT VOLUNTEER

• Jan 2018 - Jun 2018

Key achievements Focal point for the conception and rollout of projects Support in project appraisal Design and utilize monitoring & evaluation tools Incharge of the design and rollout of community activities Key achievements Focal point for the conception and rollout of projects Support in project appraisal Design and utilize monitoring & evaluation tools Incharge of the design and rollout of community activities