Experience

Metricell

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• General Manager - APAC

  • Apr 2020 - Present

  Petaling Jaya, Selangor, Malaysia

• Project Services Director - APAC

  • Jul 2017 - Apr 2020

  Kuala Lumpur, Malaysia • Project Delivery / Management: a. Responsible for project delivery for Metricell APAC customers. b. Lead a few series of the project within the region such as Network Service Checker, Home Wireless Broadband, Mobile Agent Integration, and Customer Experience Benchmarking. Be a technical lead in project implementation. c. Coordinate and manage the project trial (POC) for telecommunication provider in Nepal, Cambodia and Sri Lanka. d. Assist in project development base on customer… Show more • Project Delivery / Management: a. Responsible for project delivery for Metricell APAC customers. b. Lead a few series of the project within the region such as Network Service Checker, Home Wireless Broadband, Mobile Agent Integration, and Customer Experience Benchmarking. Be a technical lead in project implementation. c. Coordinate and manage the project trial (POC) for telecommunication provider in Nepal, Cambodia and Sri Lanka. d. Assist in project development base on customer requirement. Build and finalize the details required to be submitted for the development. Develop a project proposal for customer reference. e. Managed project manager(s) to ensure successful delivery of assigned projects. Lead the weekly/bi-weekly project updates meeting with a customer in Malaysia, Bangladesh, and Myanmar. • Sales Support/Business Operational: a. Coordinate the business partners within the Metricell APAC region i.e Malaysia, Myanmar and Bangladesh. b. Participation in customer/prospect facing events supporting presentations and demonstrations. Assistance in the qualification of new opportunities. Series of presentation to operators in Indonesia on Crowdsourcing solutions. c. Lead and present at onsite meetings, training sessions and other engagements with Metricell customers in Indonesia, Bangladesh, Malaysia, and Myanmar. d. Assistance in the development of the business proposal, presentation and demonstration excellence within the partner and customers. e. Develop and maintain effective relationships with our customers. f. Support on the Technical/Non-Technical customer requirement. Escalate customer issues and opportunities to Technical Support/Project Account Managers. A point of contact and escalation for Metricell APAC customers. g. Participate in the annual Metricell Sales Conference as required, including presenting content and feedback.



Celcom Berhad

• Malaysia
• Telecommunications
• 700 & Above Employee

• Head of Network Capacity Management (Senior Manager)

  • Jan 2014 - Dec 2015

  Selangor, Malaysia Business Operational: a. Established and lead the newly setup department (Centralized Team) to manage the operation of End to End Network Capacity Management consist of Network RAN, Transport, and Core Capacity team in providing guidance and direction for nationwide network congestion plan. b. Budget Coordinator for Network Quality Assurance division. Managing CAPEX and OPEX. c. Coordinate the division yearly business Special Project / Project Management: a. Project Manager… Show more Business Operational: a. Established and lead the newly setup department (Centralized Team) to manage the operation of End to End Network Capacity Management consist of Network RAN, Transport, and Core Capacity team in providing guidance and direction for nationwide network congestion plan. b. Budget Coordinator for Network Quality Assurance division. Managing CAPEX and OPEX. c. Coordinate the division yearly business Special Project / Project Management: a. Project Manager for 3G Radio Capacity Upgrades, Automatic Network Capacity Management tools. Lead and developed the requirement, POC criteria, Purchase proposal, and Tender requirement & Evaluation specifications. b. Designed and Implemented the “3G Buffer Stock” – critical spares for a faster upgrade for high demand sites. Leadership Development Program – CADP candidate (Celcom Acceleration Development Program).

• Head of Quality and Performance Management

  • Jul 2009 - Dec 2013

  Selangor, Malaysia Leading the Network Performances Business Support System Business Operational: a. Budget Coordinator for Network Quality Assurance division. Managing CAPEX and OPEX. b. Managing, maintaining & improving the network and user experiences KPI’s for the company. c. Developed and managed a series of KPI’s by Market Centers. Performance updates to Operation Committee (OCO) chaired by Chief of Operation Officer. d. Provided consistent management reporting, reviews, and analysis of… Show more Leading the Network Performances Business Support System Business Operational: a. Budget Coordinator for Network Quality Assurance division. Managing CAPEX and OPEX. b. Managing, maintaining & improving the network and user experiences KPI’s for the company. c. Developed and managed a series of KPI’s by Market Centers. Performance updates to Operation Committee (OCO) chaired by Chief of Operation Officer. d. Provided consistent management reporting, reviews, and analysis of KPI’s performance. e. Developed a strategic goal/action plans for an overall improved for quality performance in achieving business plan target. f. Be a Point of Contact for MCMC on Network Quality of Service (QoS) and permanent member’s in QoS meeting with MCMC and industries provider. User Experience: a. Managed and improved the user experiences via Crowd Sourcing data collection and analysis (Mobile Agent). b. Initiated excellent user experiences in line with the network KPI’s. Designed Service Assessment test for both Voice & Data benchmarking (Speed Test (UL & DL), Page Loading Time, Drive Test & Static Test – Block & Drop Call) Special Project/Project Management: a. Coordinator for Broadband Service Availability Test by MCMC. b. A permanent representative for inquiry session by MCMC Enforcement department for QoS performances. Responsible to prepare and provide details justification and action plan related QoS improvement when required. c. Project Manager for pre and post-performance analysis (Special National Events and Festive Seasons). d. Coordinator for End to end Service Availability Test (EESAT) by MCMC (Voice). e. Technical Compliance team led for Femto Cell Tender Project.Leadership Development Program – CADP candidate (Celcom Acceleration Development Program)



Malaysia Airlines

• Malaysia
• Airlines and Aviation
• 700 & Above Employee

• Delivery Manager

  • Jun 2008 - Jun 2009

  Selangor, Malaysia GLC Cross - Assignment Program Nominated by the company (Celcom (M) Sdn Bhd) to be a candidate in the GLC Cross-company exchange program after a series of assessments & performance review. Project Management Office 1. Coordinate the project review and updates between Project Manager, Project Owner, and Stakeholder. 2. Analyzed, summarized and updated the Project Progress Summary Reports to CIO and IT management team. 3. Lead and develop the IT CVP (Customer Value… Show more GLC Cross - Assignment Program Nominated by the company (Celcom (M) Sdn Bhd) to be a candidate in the GLC Cross-company exchange program after a series of assessments & performance review. Project Management Office 1. Coordinate the project review and updates between Project Manager, Project Owner, and Stakeholder. 2. Analyzed, summarized and updated the Project Progress Summary Reports to CIO and IT management team. 3. Lead and develop the IT CVP (Customer Value Proposition) for MAS IT customers. Show less



Celcom Berhad

• Malaysia
• Telecommunications
• 700 & Above Employee

• Switching Operations Manager

  • Apr 2002 - May 2008

  Penang, Malaysia Leading the operational of 2G/3G Core network 1. Lead 1st & 2nd level Switching Operation team for both 2G and 3G networks. 2. Managing the performance and KPI’s for 2G & 3G nodes. 3. Project Manager for switching migration - LUX Project (Lucent to Ericsson swap project).

• Switching Engineer

  • Oct 1995 - Mar 2002

  Kuala Lumpur, Malaysia Switching Engineer for 2G Core network 1. Support the nationwide switching operation and maintenance (GSM switching system) 2. 2G switching node installation, testing, commissioning & upgrading nationwide.