Experience

Unitarian Universalist Urban Ministry

• Non-profit Organizations
• 1 - 100 Employee

• Senior Program Coordinator

  • Oct 2019 - Present

  Promoted to Senior Operations Coordinator from Program Assistant within four (4) months of employment; expected to lead and manage daily operations, including, coordinating events, enacting communication plans, and overseeing 100+ program youth members. Accomplishments Include: - Leads the coordination lifecycle by assessing program development, tracking effectiveness on programs, and driving the execution of all learning audits; developed a curriculum approved by senior executives designed to enhance daily learning operation rates by +20%. - Provides internal and external managerial support for 5+ operation teams and functions to drive program awareness and effectiveness, including marketing, administrative, and financial teams/functions; drove program awareness by +400% for Y’20 fall registration. Show less



Kush Groove (Clothing & Dispensary)

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Product Design Manager

  • Jan 2018 - Aug 2019

  Directed to serve as the Senior Product Design Manager for a local cannabis enthusiast lifestyle company and #1 ranked smoke shop in Boston; managed operations and administered product development and operations to ensure a 100% error-free development process. Accomplishments Include:- Managed and collaborated with 3+ cross-functional teams to develop and manage new products while additionally administering former developments; ensured teams had access to the proper tools to seamlessly execute operations and meet a 100% of expected deadlines.- Administered product development lifecycle including, research, product designing, and coordinating product launches; managed portfolio with assets worth of $50K+ in revenue to drive return of investments (ROI); drove ROI investments by +20% Y’18/Y’19. Show less

• Social Media Marketing Specialist

  • Jan 2015 - Dec 2017

  Administered social media channels, including, Instagram, Snapchat, Twitter and Facebook to drive brand awareness and internal the company’s internal revenue and investments; drove brand’s awareness by 400% in three (3) months bringing an additional $50K. Accomplishments Include: - Facilitated lifecycle marketing strategies that identified valuable consumers and opportunities that increased both engagement and revenue; served as a CRM business intelligence leader utilizing analytics to drive customer-centric action plans and double revenue. - Coordinated and executed media projects, including social media influencer campaigns and customer appreciation events for Operations Manager; analyzed execution rates and measurements before launch to devise strategies that would triple expected execution rates. Show less



Rochester Institute of Technology

• United States
• Higher Education
• 700 & Above Employee

• Executive Board Member

  • Jan 2017 - Dec 2018

  Served as an E-Board member to govern voting responsibilities and administer student privileges, organizational budget/funding, and campus legislature; collaborated with 5+ board members to drive funding and awareness; raised an additional $20K in funding. Accomplishments Include: - Led operations as a community liaison with City of Rochester legal members and community organizers to organize and provide donation drives and bring awareness to program mission; enhanced mission and program awareness by +600% in five (5) months. - Managed logistics and internal data review processes to streamline the data gathering, collecting, and analysis process; enacted document retrieval process to drive daily data retrieval and operational rates; resulted in decreasing data retrieval time by 15% in one (1) year. Show less



Boston College

• United States
• Higher Education
• 700 & Above Employee

• Operations Coordinator

  • May 2016 - Sep 2018

  Hired to maintain athletic facilities throughout three (3) of Boston College’s campuses; managed operations concerning event coordination, landscaping needs, and coordinating transportation needs; surpassed operations proficiency by +20% in three months. Accomplishments Include: - Collaborated with 3+ cross-functional teams to delegate daily operations including, but not limited to, finance, administrative, and sports management teams; assisted sports teams coordinate quarterly fundraiser events that resulted in an additional $10K+ in annual revenue. - Operated the administrative lifecycle to enhance service, including creating spreadsheets, reports, presentations, forms, and tailoring correspondence efforts to fit program needs; coordinated events and administrative needs while showcasing a 95% error-free process. Show less