Experience

Parish Episcopal School
• United States
• Education Administration Programs
• 100 - 200 Employee
• Director of Operations

  • Mar 2023 - Present

Region 10 ESC
• United States
• Education Administration Programs
• 300 - 400 Employee
• Security Consultant - Region 10 Education Service Center

  • Sep 2022 - Jul 2023

Trinity Basin Preparatory
• United States
• Primary and Secondary Education
• 100 - 200 Employee
• Director of School Operations- District

  • Jan 2020 - Aug 2022


Uplift Education

• United States
• Education Administration Programs
• 700 & Above Employee

• Director of Operations-Uplift Meridian Preparatory

  • Sep 2016 - Jan 2020

  Dallas/Fort Worth Area • Oversee and manage all Non-Instructional campus processes and tasks. Included but not limited to managing campus discretionary budget, campus facilities, campus enrollment/waitlist, campus attendance/PEIMS/Registrar, campus safety, stakeholder complaints, community outreach, recruiting, volunteer organization, etc. • Responsible for drafting campus communication via social media, campus website, newsletters, etc. and following through with distribution. • Manage a team of 6 front office… Show more • Oversee and manage all Non-Instructional campus processes and tasks. Included but not limited to managing campus discretionary budget, campus facilities, campus enrollment/waitlist, campus attendance/PEIMS/Registrar, campus safety, stakeholder complaints, community outreach, recruiting, volunteer organization, etc. • Responsible for drafting campus communication via social media, campus website, newsletters, etc. and following through with distribution. • Manage a team of 6 front office staff (receptionist, facility techs (2), registrar/attendance clerk, office manager, community engagement/enrollment coordinator, and dot-line manage kitchen staff (6) and a health aid. • Work very closely with first responders in the community to facilitate safety and awareness in the school setting. • Organize and execute high profile tours of the campus for board members, political nominees, etc. • Ensure that the operational effectiveness of the campus is best able to support instructional staff and administration to grow students academically. • Collaborate with instructional peers in regards to state testing coordination and logistics. • Spearhead the organization of campus leadership meetings. • Navigate communication channels from the campus to the CMO (central management office) and work with various departments to achieve goals. • Conduct performance reviews as well as conduct interviews for staff vacancies. • Manage onsite headstart/early childhood development partnership. Show less



Real Time Resolutions, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Customer Solutions Manager

  • Jan 2015 - Jun 2016

  Dallas/Fort Worth Area  Responsible for day-to-day supervision of Customer Solutions Professionals who provide alternative solutions to help customers pay their balance in full or settle their mortgage accounts.  Work with management team to identify problems and improve recoveries on the portfolio.  Communicate company and unit policy, procedures and practices to staff, customers, other departments and/or senior management.  Resolve routine and/or escalated customer calls.  Assist in employment… Show more  Responsible for day-to-day supervision of Customer Solutions Professionals who provide alternative solutions to help customers pay their balance in full or settle their mortgage accounts.  Work with management team to identify problems and improve recoveries on the portfolio.  Communicate company and unit policy, procedures and practices to staff, customers, other departments and/or senior management.  Resolve routine and/or escalated customer calls.  Assist in employment decisions and conduct interviews for potential staffing.  Set performance goals & objectives; Suggest methods to improve customer satisfaction; write and conduct performance evaluations.  Responsible for ensuring staff have the appropriate level of formal and/or on-the-job training to effectively perform the duties/responsibilities of their job

• Senior Customer Solutions Professional-Short Sales

  • Dec 2010 - Jan 2015

  Dallas/Fort Worth Area Responsible for conducting short sale negotiations. Manage a multi-million dollar portfolio and comply with several different investor regulations.  Review customer financials, credit reports, valuations, BPO reports, and foreclosure information.  Negotiate settlement amounts with attorneys, title agents, and realtors for lien releases and full deficiency waivers.  Ensure customer satisfaction while optimizing highest return on each loan.  Ensure… Show more Responsible for conducting short sale negotiations. Manage a multi-million dollar portfolio and comply with several different investor regulations.  Review customer financials, credit reports, valuations, BPO reports, and foreclosure information.  Negotiate settlement amounts with attorneys, title agents, and realtors for lien releases and full deficiency waivers.  Ensure customer satisfaction while optimizing highest return on each loan.  Ensure necessary steps are taken to resolve short sale discrepancies within established deadline.  Insert all applicable data information into the database  Adhere to any changes made to the flow process as implemented based on the Client’s request