Experience

Virginia Arts Festival

• United States
• Performing Arts
• 1 - 100 Employee

• Director of Audience Services and Database

  • Sep 2019 - Present

  Norfolk, Virginia Area In this role, I oversee the implementation of the organization's database (Tessitura), while managing all web properties. I also oversee the ticketing team, strategizing and directing ticketing and patron services policy.

• Manager of Tessitura Database Systems

  • Aug 2016 - Sep 2019

  Norfolk, Virginia Area I oversaw the organization's transition to Tessitura and the implementation of a new web site, which included TNEW. I am responsible for implementing customized solutions in our database that suits the needs of the organization cross-departmentally. Also responsible for the organization's web footprint, I manage the innovative display of content across several websites.



Siren City Pipe Band

• United States
• Performing Arts

• Director of Education Programs and Pipe Sergeant

  • Sep 2021 - Present

  Norfolk, Virginia, United States Assists in musical and organizational success of the Band; Organizes and instructs education program, Youth Piping & Drumming.



Freelance

• Author, Program Notes

  • 2016 - Present

  With many years of experience authoring classical program notes for such organizations as Buffalo Philharmonic, Virginia Arts Festival, and Virginia Symphony, I enjoy communicating historical and musical stories that engage broad audiences, and bring depth to classical programming.



WHRO Public Media

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Announcer

  • Jan 2017 - Dec 2018

  Norfolk, Virginia Area At WHRO-FM, I hosted Saturday morning's Car Tunes, and Sunday morning's Sunday Musical Brunch. It was a rewarding way to share my love of classical music with my community while developing experience in the broadcasting industry.



Virginia Symphony Orchestra

• United States
• Performing Arts
• 1 - 100 Employee

• Patron Services Manager

  • Dec 2013 - Aug 2016

  Norfolk, VA I managed the Symphony's box office and its staff, implementing strong customer service-oriented communication with patrons and cultivating relationships with ticket-buyers while maintaining financial responsibility for earned income. I became proficient with Tessitura ticketing software, building performance seasons for organizational use and the patron-facing website, and became adept at data analysis for the purposes of developing pricing and ticketing policies, while pulling lists for… Show more I managed the Symphony's box office and its staff, implementing strong customer service-oriented communication with patrons and cultivating relationships with ticket-buyers while maintaining financial responsibility for earned income. I became proficient with Tessitura ticketing software, building performance seasons for organizational use and the patron-facing website, and became adept at data analysis for the purposes of developing pricing and ticketing policies, while pulling lists for marketing efforts. This role reinforced my customer-focused background, expanded my experience as a manager, and allowed me to develop technical marketing skills. Show less



Phi Mu Alpha Sinfonia Fraternity of America

• United States
• Musicians
• 1 - 100 Employee

• President

  • May 2010 - May 2011

  Shenandoah University, Nu Psi chapter As the President of Shenandoah University's chapter of Phi Mu Alpha, I oversaw the organization's operations and its 26 members in the execution of the Fraternity's Object, including the production and participation in numerous community-benefiting performances.