Manager- Digital Operations

• Jun 2022 - Present

Managing the Digital Team lead by the Chief Digital Officer which Plans, Designs and enables Digital Transformation Strategy across the Group. Integration of digital technology across the conglomerate, resulting in fundamental changes to how the organization operates and delivers value to customers. Enhancing customer experience and innovate new products and services by implementing technology-driven processes using Digital Platforms, Data Analytics etc. Managing the Digital Team lead by the Chief Digital Officer which Plans, Designs and enables Digital Transformation Strategy across the Group. Integration of digital technology across the conglomerate, resulting in fundamental changes to how the organization operates and delivers value to customers. Enhancing customer experience and innovate new products and services by implementing technology-driven processes using Digital Platforms, Data Analytics etc.

Compliance Officer

• Jun 2018 - Jun 2022

Responsible for Corporate Agency compliance of Poonawalla Fincorp Ltd. (formerly, Magma Fincorp) within the ambit of compliance guidelines of IRDAI. Specialized in KYCs and liaison with IRDAI and it's associated bodies (Insurance Institute of India / NSEIT). Responsible for Corporate Agency compliance of Poonawalla Fincorp Ltd. (formerly, Magma Fincorp) within the ambit of compliance guidelines of IRDAI. Specialized in KYCs and liaison with IRDAI and it's associated bodies (Insurance Institute of India / NSEIT).

Analyst

• May 2015 - Jan 2018

Branch Manager

• Jul 2013 - May 2015

Operations Coordinator

• May 2009 - Mar 2013

Assistant Manager

• Jul 2006 - May 2009

Front Office Executive

• Mar 2005 - Jul 2006

Computer Operator

• Jul 2001 - Feb 2005