Experience

Lynx Software Technologies

• United States
• Software Development
• 1 - 100 Employee

• Assistant Technical Project Manager

  • Sep 2021 - Present

  Overseeing multiple projects across all phases of development with team collaboration. o Performed accurate data tracking, entry, daily status reporting and verification for commercial customers through spreadsheet databases using Microsoft Excel, Word, and google suites. o Troubleshooting hardware and software malfunctions. o Assigning and implementing daily priority task for team using resource management and ensuring company meet SLA metrics. Successfully reduced turnaround time by 2 days to meet business goals. o Advised upper management on technology, policies, and procedures for company staff to increase efficiency. o Managed resources, capacity planning for projects, maintained device inventory and records. o Trained team members on development processes Show less



Lynx

• United States

• Assistant technical project manager

  • Sep 2021 - Present



Yale New Haven Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Laboratory Technician

  • Mar 2014 - Aug 2022

  ▪ As a Lab Technician I Ensure accurate documentation and results.o Provided safety lectures to others on equipment and instrument issues to ensure a safe work environment.o Instructed on proper routine maintenance and troubleshooting techniques for lab equipment, to ensure the least amount of lost time from instrument malfunction. o Specialized in STAT Tox specimens. Operated and used troubleshooting procedures on over six different instruments▪ Maintained all lab equipment for quality assurance and verified that all orders were processed to company expectations.o Performed quality control, analysis, and essential calibrations to ensure all results are within proper parameters.o Inspection of reagents and solutions to confirm proper operating levels and replacing if necessary.▪ Managed inventory and data entry of supplies pertinent to specific department.o Coordinated and documented all requisitions for orders to ensure restock of specific supplies. Show less

• Patient care / Behavioral Health Technician

  • Mar 2014 - Aug 2022

  ▪︎ Evaluated patients for emergency conditions; administered CPR and first aid to seriously injured persons.o Performed interventions based upon patient symptoms and established protocols and standards.o Obtained all major vital signs and set up telemetry monitoring for cardiac patients as needed.o Instructed trained technicians and students on wound dressing and care, collecting multiple specimens through venipuncture including blood cultures and troponin specimens, as well as glucose meter testing, electrocardiography and urinalysis. o Specialized in Triage and extensive use of Epic systems, Microsoft office, and Excel for essential patient data entry. ▪︎ Provided administrative support and collaborated with behavioral health counselors in assisting with behavioral and mental health issues of both adult and pediatric patients.o Developed interventions for patients experiencing acute psychiatric difficulties and conducted crisis intervention and behavior modification techniques.o Preformed counseling services, behavioral coaching, and made referrals to community resources.▪ Observed and documented relevant information regarding patient's activities and participation in crisis intervention situations.o Assisted others to resolve altercations between patients and verbally counseled on any behavioral infractions.o Presented Lectures to an organized group and physically made a count to make sure all patients were accounted for.o Performed mental health checks and maintained safety measures for patients under suicidal precautions.o Provided health monitoring and supervision to patients during recreational activities.o Prevented a patient from injuring themselves or others while working in a mental institution and hospital setting.o Discovered a suicide in progress and took appropriate action to save the individual.o Used persuasive communication skills and calm dialogue to diffuse potentially hostile situations. Show less



Roche

• Switzerland
• Biotechnology Research
• 700 & Above Employee

• Laboratory Technician

  • Sep 2012 - Sep 2014

  ▪ Contributed to the production, manufacturing and output of biotechnology and DNA sequencing. o Managed Quality assurance for the processing and recording of specimens.. o Directed group safety meetings for proper handling of specimens and use of over ten different instruments. ▪ Contributed to the production, manufacturing and output of biotechnology and DNA sequencing. o Managed Quality assurance for the processing and recording of specimens.. o Directed group safety meetings for proper handling of specimens and use of over ten different instruments.



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Lead Customer Service Representative

  • Aug 2011 - Nov 2013

  ▪ Instructed and mentored new representatives on client relations, repairs, and augmentation of sales. o Established procedures in processing client complaints and inquiries. o Guided customer service training sessions to new representatives; led my team in district sales and 97% customer satisfaction for six consecutive months. o Created spreadsheets, word documents and PowerPoint presentations to incite client and sales growth. ▪ Instructed and mentored new representatives on client relations, repairs, and augmentation of sales. o Established procedures in processing client complaints and inquiries. o Guided customer service training sessions to new representatives; led my team in district sales and 97% customer satisfaction for six consecutive months. o Created spreadsheets, word documents and PowerPoint presentations to incite client and sales growth.



Edgewell Personal Care

• United States
• Manufacturing
• 700 & Above Employee

• Machine Operator

  • Jul 2010 - Aug 2011

  ▪ Operated and monitored multiple machines and upheld top quality production of products. o Communicated with team members and support teams to ensure continuous operation and quality assurance of precise product, with minimal wasted time and materials. o Performed all necessary pre-operation troubleshooting procedures and calibrations to ensure safe working environment per OSHA standards. ▪ Managed warehouse shipping and receiving o Provided accurate documentation and reports of all products and materials used. Show less