Manual QA

• Jun 2023 - Present

Manual testing activities for both web and mobile applications, including end-to-end(E2E) and exploratory testing, as well as execution of test cases. Manual testing activities for both web and mobile applications, including end-to-end(E2E) and exploratory testing, as well as execution of test cases.

Senior Customer Experience Associate

• Apr 2022 - Present

In my role, I delivered exceptional technical support to VIP and business clients, prioritizing high-priority issue resolution for timely solutions. I actively collaborated with cross-functional teams (Tech, DevOps, and Product) to handle complex technical matters comprehensively.Furthermore, I played a pivotal role in managing critical company projects and products. This involved close collaboration with Product teams to enhance quality based on client feedback, expedite bug resolutions, and streamline processes.I efficiently utilized JIRA to track, document, and expedite issue resolutions while maintaining SLA compliance.Mentoring and onboarding new team members were significant aspects of my role, ensuring their preparedness to deliver top-tier support.I also led a team of 10-15 individuals, facilitating performance enhancement through shadowing sessions and continuous guidance.Additionally, I specialized in cryptocurrency-related issue resolution and upheld strict compliance with relevant laws and policies. Collaboratively, I optimized the Customer Support experience and workflow, resulting in improved efficiency for customers and internal agents. Show less

Customer Experience Associate

• Apr 2021 - Apr 2022

Manager

• Oct 2018 - Sep 2022

Business Application Specialist

• Nov 2019 - Apr 2021

Sales Specialist

• Feb 2014 - Dec 2016

Sales Specialist

• Jul 2010 - Jan 2013