Experience

Right Networks

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Client Success Manager

  • Nov 2015 - Present



Printing For Less

• Livingston, MT

• Onboarding Project Manager

  • Sep 2018 - Apr 2023

  Main point of contact and owner of on-boarding of small to enterprise customers to PFL's marketing cloud applications and process. Prepare, facilitate and recap all discussions between PFL and customer departments. Ensure flawless on-boarding execution to produce long term business relationships. Main point of contact and owner of on-boarding of small to enterprise customers to PFL's marketing cloud applications and process. Prepare, facilitate and recap all discussions between PFL and customer departments. Ensure flawless on-boarding execution to produce long term business relationships.



Xcentric

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Hosted Consultant / Technician Trainer

  • Nov 2015 - Sep 2018

  Provided professional technical support to CPA firms nationwide; with emphasis on cloud technologies, hosting over 1300 applications and supporting systems in Citrix cloud environment. Main western division technical trainer for Junior and Level 1 technician Member of process improvement team, specializing in ticketing system reform and restructuring of training procedures and processes. Provided professional technical support to CPA firms nationwide; with emphasis on cloud technologies, hosting over 1300 applications and supporting systems in Citrix cloud environment. Main western division technical trainer for Junior and Level 1 technician Member of process improvement team, specializing in ticketing system reform and restructuring of training procedures and processes.



Universal Technical Institute, Inc.

• United States
• Higher Education
• 700 & Above Employee

• Employment Advisor - IT Admnistrator Support

  • Mar 2012 - Oct 2015

  Upgrade and image campus computers installing client software leveraging SCCM Utilize Active Directory to create user accts, modify folder permissions, create and add groups Add printers to print server and ensure proper routing of network cabling per student & staff VLAN’s Respond to end user ticket requests via Service Manager Customer Relationship Management (CRM) Leverage in-house CRM software for student career development to match skills with industry open positions Support companies/employers in recruiting, by matching candidates with open positions Work directly with both students and graduates to help them develop and achieve their career goals Partner with industry leaders to ensure campus career development goals are relevant to current market trends Show less



ALL FOR YOU HOME CARE

• Hospitals and Health Care
• 1 - 100 Employee

• IT Consultant

  • Apr 2011 - Mar 2012

  Purchased, configured, and installed computers employing the Windows Operating System & anti-virus/malware Basic wireless network configuration, setup internet access, file sharing, and wireless printing Provided ongoing consultation on network efficiency and gave recommendations on expanding the existing technology throughout the facility. Purchased, configured, and installed computers employing the Windows Operating System & anti-virus/malware Basic wireless network configuration, setup internet access, file sharing, and wireless printing Provided ongoing consultation on network efficiency and gave recommendations on expanding the existing technology throughout the facility.



Gregory Mountain Products

• United States
• Sporting Goods
• 1 - 100 Employee

• Dealer Service Specialist

  • Jul 2008 - Jan 2011

  Provided sales support to more than 300 business accounts across 39 states supporting product sales and service for outdoor gear supplier. Processed daily all Electronic Data Interchanges (EDI) between United States and Canadian partners which contained large product orders, packing instructions, and international shipping declarations. In collaboration with the IT Department, provided technical support to users performing troubleshooting on issues impacting EDI exchanges, hardware and software issues, connectivity problems, and resolving issues using the employer’s proprietary Customer Relationship Management (CRM) system. Trained new users on software set-up, CRM usage, EDI exchanges and company policies. Show less



Beazer Homes

• United States
• Real Estate
• 700 & Above Employee

• Acting Office Manager / Coordinator

  • Jun 2005 - Oct 2007

  Supervised procurement of all supplies, mailroom operations, space planning, vendor relations and supported customer service. Provided administrative and IT support to more than 200 employees performing new hardware and software installations, network access and configuration, troubleshooting issues with software and connectivity, and ensuring data backup on a daily basis. Supported staff with their mobile communication needs supporting over 100 field employees including cell phones distribution, tracking, troubleshooting and support with the MiTel VoIP system. Show less