Assistant General Manager

• Jun 2022 - Present

Production Manager

• Sep 2018 - Dec 2021

Through my work as a production manager I handled all training, coaching and goals for a team of 15-20. I evaluated sales, production, overtime, retention and service calls using excel spreadsheets and formulas to calculate the ending values on a weekly basis. I performed ride along audits and audited the technicians notes for quality control and personalized training. I also deescalated upset customers and developed a relationship and plan with the customers to retain their business. I entered the lawn care industry with no prior knowledge or experience and quickly worked my way up to management through my vast knowledge gained through training in addition to outside studying. I obtained my pest control license within a year of being promoted into management. Through hands on training, building weekly classroom training meetings and overall positivity the employment turnover rates reduced drastically. Show less

Customer Service Supervisor/Roadside Dispatching

• Jan 2013 - Feb 2015

Stellar serviced many various companies through my time with the company I was on the Match.com account as a Customer Service Manager then on the Coach Net account as a roadside dispatcher. Through my time with Match.com I was responsible for handling any escalated calls or emails promptly and assisting agents with any questions via chat. The customers would call in for many reasons however most of the calls were regarding retention and our no refund policy. When the Match.com contract ended I was moved to the Coach Net contract. Through Coach Net I gained both Hagerty and Ford training and handled customer requests for road side assistance. I would acquire information about the customers vehicle, location, and contact information. I would then dispatch a tow truck then follow the call to ensure they made it within the ETA while keeping the customer informed. We would handle several calls at a time via que. Show less

Lead Dispatcher

• Feb 2011 - Jan 2013

Through this position I worked with customers who called in for a lock out, tire change or fuel request. I would acquire the customers location, vehicle information and contact information to build their ticket. We would communicate with drivers assigned within specific areas to route the customer help in the quickest most efficient way. We worked in pods and I was responsible for maintaining the response times, follow up and efficiency of my pod. Through this position I worked with customers who called in for a lock out, tire change or fuel request. I would acquire the customers location, vehicle information and contact information to build their ticket. We would communicate with drivers assigned within specific areas to route the customer help in the quickest most efficient way. We worked in pods and I was responsible for maintaining the response times, follow up and efficiency of my pod.

Soldier

• Jun 2009 - Sep 2010