Experience

Metro Pcs Authorized Dealer

• United States
• Telecommunications
• 200 - 300 Employee

• Retail Sales Associate

  • Feb 2017 - Present



Electrolux

• Sweden
• Manufacturing
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - Sep 2017

  Manage consumer interactions professionally, efficiently and with good communication skills.Acknowledge and appropriately greet and assist every consumer in a timely manner, attending to consumer questions, complaints and concerns immediately, and facilitate satisfactory resolution.Adhere to published policies and procedures and ensure that all consumer interactions are properly document in SAP CRM.Leverage superior product technical knowledge and resources to resolve consumer product questions, thereby avoiding unnecessary service calls. Effectively present and make recommendations on products; conveying quality, integrity and a superior understanding and delivery of consumer needs.Drive achievement of departmental revenue goal achievement through the sale of extended service agreements, parts and accessories to consumers.Leverage the voice of the consumer to identify and make recommendations on products, brands and service improvements.Exceed established key performance indicator metrics such as: quality, consumer satisfaction, attendance, adherence to schedule, service call avoidance, average handle times, and resolution.Drive efficiency and change through continuous improvement – personal and team.Provide back-up support for other queues and departments as necessary.



Walmart Neighborhood Market and Deli

• Lead Deli Associate

  • Oct 2015 - Apr 2016

  Responsible for ensuring the quality of preparing bakery and deli items or exceeds not only corporate standards but also customer expectations:• Unloaded deli products and transfer stock to storage areas• Sliced, cut, weighed, and priced stock in a considerate manner• Upheld shelves and maintained cases filled at all times• Operated cash register• Maintained courteous and friendly attitude toward customers• Controlled freshness by rotating and coding all products and remove out-of-code merchandise• Tagged all products legibly in line with price book• Maintained fresh items and weekly specials• Promoted latest items and weekly specials• Greeted all visitors and customers in a professional manner• Cleaned and sanitized the entire work area• Answered phone and took orders for particular requested items



Walmart

• United States
• Retail
• 700 & Above Employee

• Cashier Customer Service

  • Jul 2012 - Oct 2013

  Returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained. The activation of phone cards and gift cards. aswell as the sale of money orders or money gram. Returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash is maintained. The activation of phone cards and gift cards. aswell as the sale of money orders or money gram.